Overview
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aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status or any other characteristic protected by law.
responsibilities
* on charge to develop, implement & establish an operating system for customer service, master data, metrics & kpi’s monitoring system, it tools maintenance.
* implement lean cs os
* implement work instructions and eos procedures
* training & certification
* organize trainings for cs representatives following the defined training process
* monitor training execution in the aptiv academy and escalate any delays, and provide support to work out the recovery of training
* implement new cs or cross-functional it tools
* propose improvements to it tools and existing processes
* ensure the system is set up in line with eos
* sap erp parameters
* targets definition inside the tools
* monitor effectiveness metrics and follow up on correcting the identified gaps
qualifications
* experience in the customer service area.
* experience with customer-specific requirements & portals
* self-directed, solution-oriented, and focused on results
* ability for decision-making, analytic skills
* results oriented
* able to plan priorities
* main contact for plant communication and problem-solving
* sap system expert
entrenamientos requeridos
* orientación + entrenamiento básico / on boarding
* enterprise operating system
* customer service training process
* sap erp
seniority level
* not applicable
employment type
* full-time
job function
* other
industries
* software development
privacy notice - active candidates: https://www.aptiv.com/privacy-notice-active-candidates
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