About ets
ets is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including toefl, toeic, gre and praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: psi strengthens our workforce assessment solutions, while edusoft, kira talent, pipplet, vericant, and wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
through ets research institute and ets solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across asia, europe, the middle east, africa, and the americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
position summary
the director, channel management directs the work of individuals and teams who have channel management accountabilities and has responsibility for client relations across an entire market/regional segment or large client with several contracts. This role is responsible for a significant piece of ets' lrop (long range operating plans) strategy. Additionally, the incumbent directs the activities of an entire function or multiple functions through other managers and senior professionals and interprets strategy for organizational execution. The role includes business development in americas as well as some global accounts.
primary responsibilities
client relationship management
* create, interpret and execute strategic vision for client relationships
* direct activities of the toefl and other relevant products and services to ensure consistent one voice of ets to client
* coach ets matrix team to ensure a clear set of client expectations in regard to contract scope, schedules, deliverables
* nurture and maintain strong relationships with existing channel partners, providing necessary support and resources to maximize their performance
contract management/change requests
* accountable for managing contract negotiations and agreements with support from general counsel and finance as needed
* ensure contracts stipulate on-time payments of receivables
* set and achieve sales targets and kpis for the channel, monitoring performance and making data-driven decisions to improve results
* manage and organize toefl presence at partner conferences and events in the region
business development
* acquire, onboard, maintain, cultivate and grow client/market relationships and or business partnerships
* represent ets to institutional and government constituents
financial management
* influence and significantly contributes to rfp process
* actively work to ensure lrop margins are met
* actively work to ensure advantageous cashflow agreements
* develop and manage budgets for channel initiatives and promotional activities
people management
* lead and coach a business development team to deliver high-quality outcomes
* align team efforts with strategic and operational goals
adhere to ethical standards and comply with the laws and regulations applicable to your job function.
education and experience
* bachelor's degree required
* mba, ph.d or advanced degree in education, education measurement, or product content is preferred.
* 7+ years working in client/constituent organization
* proven experience in partner acquisition, partnership management, in education-related fields, sales & marketing, business development
* experience in study abroad sector is an important plus
* proven leadership experience managing teams or consultants
* strong understanding of main markets in americas region.
ets is mission driven and action oriented
* we are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
* we are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â in support of this ets offers multiple business resource groups (brg) for you to learn and advance your career growth
ets is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.