We are looking for a loyalty manager (loyalty & customer engagement) to join grupo axo!
if you're passionate about data-driven loyalty strategies, customer retention, and leading dynamic teams, this opportunity is for you.
&##lead and coordinate the crm team, ensuring strategic execution and high-quality deliverables.manage the crm operation and sap, ensuring data quality and seamless integrations.analyze core kpis: retention, frequency, engagement, and campaign performance.partner with marketing, brands, e-commerce, analytics, and retail to align business priorities.manage relationships with crm agencies, tech partners, and external stakeholders.
&##solid experience in crm, loyalty, or customer engagement, including at least 1-year leading teams.strong analytical mindset, strategic thinking, and commercial sensitivity.experience with google analytics, sap cortex, and salesforce (nice to have).
advanced english — required.if you're driven by creating meaningful customer experiences, leading high-energy teams, and generating real impact—we'd love to meet you.