With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it
we dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.
we're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing.
people who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality.
and as you help us create a better world, we will help you build your own intellectual firepower.
welcome to the relentless pursuit of better.
*responsibilities*
- ensure the deployment of the global business platform.
- assist in performing as is analysis during solution identification phase.
- collects required information for the change impact analysis and facilitates impact analysis execution and resolution.
assists in successfully closing of gaps between "as is" and "to be" situation.
- writes and reviews level 5 standard operation procedures (sops).
- support development of user acceptance test (uat) scenarios and test scripts.
- support and co-ordinate user access testing (uat)
- develops and coordinates communication materials related to new ways of working.
- identifies training needs and conducts trainings for end users.
- provides inputs for toll gate decks (milestones).
logs risks and issues that appear during configuration, training or other activities and follows through on resolution of those issues.
- performs analysis during ramp-up phase and proposes corrective actions.
- identifies improvement opportunities and integrate best practices for future resolution.
- captures lessons learned and best practices from each implementation and integrates them into future impact resolution/improvement roadmaps.
- ensures adequate hand over to business as usual (bau) after stabilization phase.
*minimum required skills*
- functional skills: process (end-to-end) oriented thinking, planning and organization skills, analytical and conceptual thinking.
- stakeholder management skills: managing different stakeholder groups across functions and operating companies with communication skills.
- training and change management skills: conducting trainings, developing training materials and supporting change to new ways of working.
- process improvement skills: problem solving and analytical skills for identifying and contributing to process improvements.
*specific functional skills*
- bachelor's degree in accounting or other related studies (finance or management accounting or management information systems)
- at least 4-6 years of experience in finance/accounting in ssc/bpo environment
- at least 3-4 years of experience in otc cash application which entails client payments, reconciliation processes, payment methods and bank statement processing and solutions and have good understanding of end-to-end otc processes.
- experience with autobank desirable.
- alternatively, experience with other similar systems (e.g. Apro, highradius, emagia, quadient etc.)
- excel required.
- sap knowledge would be an advantage.
- proven experience in deploying and configuring financial technology platforms, with expertise in bank reconciliation systems preferred.
- high level of understanding of managing electronic process processing, platform bank reconciliations, maintaining the integrity of the customer ledger, both credit notes and customer payments, execution of refunds or direct debits, managing unallocated and unapplied cash, tax and chargebacks.
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genpact is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
tipo de puesto: tiempo completo
sueldo: $33,* - $40,* al mes
horario:
- lunes a viernes
- turno de 8 horas
prestaciones:
- caja de ahorro
- programa de referidos
- seguro de gastos médicos mayores
- seguro dental
- seguro de vida
- vales de despensa
tipos de compensaciones:
- bono anual
pregunta(s) de postulación:
- how many years of work experience do you have with otc cash applications?
- what is your salary expectation?
idioma:
- inglés (obligatorio)
lugar de trabajo: remoto híbrido en *, san pedro garza garcía, n. L.