Technical writer – kms technology mexico
at kms technology mexico, we are passionate about building innovative software solutions that drive impact. As part of an international tech company, we offer a collaborative and inclusive environment where your ideas matter and your growth is our priority.
responsibilities
we are currently looking for a highly experienced technical writer with a strong background in developer-focused content and a passion for delivering clear, concise, and impactful api documentation. As part of our cross-functional team, you will work closely with engineers, product managers, and developer advocates to create and maintain high-quality documentation for our public-facing apis. Your contributions will directly support how developers adopt, understand, and build on our platform.
key responsibilities
* own the end-to-end creation, editing, and maintenance of api documentation, including reference docs, developer guides, use cases, changelogs, and onboarding materials.
* translate complex technical information into clear, accurate, and developer-friendly content.
* collaborate with engineering and product teams to gather insights on api design, usage scenarios, and release cycles.
* develop and maintain documentation standards, templates, and content structures to ensure consistency and scalability.
* actively incorporate feedback from internal teams and external developers to improve content accuracy and usefulness.
* help define and advocate for best practices in developer experience and content strategy.
* stay up to date with trends and tools in rest, graphql, openapi, and broader api ecosystems.
qualifications
* 3+ years of experience as a technical writer, developer advocate, or similar role with a focus on api or developer documentation.
* strong understanding of restful apis, http methods, json, and authentication mechanisms such as oauth and api keys.
* familiarity with api specifications like openapi/swagger.
* ability to read and interpret code examples in modern programming languages such as python, javascript, or typescript.
* excellent technical writing, editing, and communication skills with strong attention to detail.
* experience with developer documentation tools and workflows, including markdown, static site generators (e.g., docusaurus, hugo), and version control systems (e.g., git).
* comfortable working in a collaborative, agile, and fast-moving development environment.
nice to have
* experience writing for developer platforms, api-first products, or saas solutions.
* familiarity with graphql, webhooks, or event-driven architectures.
* background in software development or a degree in computer science or a related technical field.
* contributions to open-source projects, particularly those involving documentation or developer portals.
* understanding of developer onboarding workflows and community engagement best practices.
benefits and perks
* location: can work from anywhere within mexico (working from the office will be required time to time).
* offices: av. de las américas th, country club, 44610 guadalajara, jal.
technical writer – specright
job title: technical writeruser education specialist. Location: remote. Department: product. Reports to: vp of product manager.
about us
specright offers cloud-based software (saas) for specification data management to enterprise and mid-market level companies with complex needs. Whether it's packaging, formulas, or products, specright helps companies reduce costs and empower efficiencies by sharing, analyzing and auditing specifications.
role overview
you’ll be responsible for creating, maintaining, and evolving high-quality documentation and educational content that empowers our users to understand and use our product effectively. This includes user guides, release notes, onboarding materials, faqs, and in-app help content.
key responsibilities
* write, edit, and maintain clear, concise, and user-friendly documentation for product features, workflows, and updates.
* collaborate with product, engineering, professional services and the customer educationsupport teams to gather information and ensure documentation accuracy.
* create and update onboarding materials, tutorials, and help center articles.
* develop content strategies for new feature rollouts and ensure timely documentation updates.
* maintain a consistent voice and tone across all user-facing content.
* monitor user feedback and analytics to continuously improve documentation and identify content gaps.
* contribute to internal documentation and knowledge-sharing resources as needed.
* maintain the product help portals to ensure that it hosts the latest material.
requirements
* 2+ years of experience in technical writing, user education, or a similar role-preferably in a saas organization.
* exceptional writing, editing, and communication skills.
* ability to translate complex technical concepts into clear, accessible content.
* experience with documentation tools such as confluence, notion, gitbook, or similar.
* familiarity with version control systems (e.g., git) and agile development processes is a plus.
* comfortable working cross-functionally in a fast-paced, evolving environment.
* experience creating video tutorials, walkthroughs, or interactive guides.
* previous experience building and managing a knowledge base is a plus.
what we offer
* competitive salary and benefits
* flexible work environment
* opportunity to shape the user experience of a growing product
* a collaborative and supportive team culture
technical writer – neostella
who we are: every industry has a moment when technology finally catches up to the people doing the work. We are building that moment for legal. Neostella creates connected legal technology that brings together the data, workflows, and systems legal teams rely on every day. Our platform helps firms move faster, collaborate more effectively, and focus on delivering stronger outcomes for their clients. We believe the legal industry deserves more from its technology. That belief drives us to challenge the status quo and build systems designed for the way modern teams actually work. We build with courage and measure our work by the impact it creates for our customers. Recognized as one of forbes' best startup employers in the americas for * ... we are growing with people who want their work to matter. If you want to build software that changes how an industry operates, you belong here. As we continue to expand, we are seeking a technical writer to join our team!
why this role matters right now: neostella is scaling fast. As our platform evolves and our customer base grows, the need for clear, structured, and high-quality documentation has become critical. Our products are powerful—but their impact depends on how well users understand and adopt them. This role exists because documentation is a key driver of product adoption, operational efficiency, and customer success. The technical writer will ensure that complex systems, workflows, and features are translated into clear, user-friendly content that empowers both internal teams and customers to succeed.
key responsibilities
* own documentation strategy, creation, and optimization across neostella's platform: create and maintain high-quality documentation including user guides, help center articles, sops, workflows, faqs, and release notes.
* translate complex technical concepts into clear, concise, and audience-appropriate content.
* develop structured and standardized documentation aligned with branding and usability best practices.
* build role-based and competency-based documentation and learning frameworks.
* interpret technical requirements such as user stories, mockups, and system specifications.
* apply sdlc knowledge to accurately document features and workflows.
* identify inconsistencies, edge cases, and gaps, and communicate findings to stakeholders.
* conduct research to gather and validate information across teams and systems.
* analyze user feedback and content performance metrics to improve documentation effectiveness.
* continuously optimize content based on product updates and user needs.
* lead and participate in discovery sessions with product, engineering, cx, and qa teams.
* collaborate cross-functionally to ensure alignment between documentation, product goals, and business objectives.
* manage and publish content using cms and help center platforms.
* maintain documentation structure, version control, and publishing workflows.
* create supporting multimedia content such as videos, diagrams, and tutorials when needed.
requirements
* bachelor’s degree preferred.
* 2+ years of experience as a technical writer in saas or technology environments.
* strong understanding of the software development life cycle (sdlc) and software systems (integrations, workflows, apis is a plus).
* proven ability to translate technical information into clear, user-focused content for diverse audiences.
* experience with structured writing, documentation frameworks, and content standardization.
* proficiency with documentation tools (google docs, zendesk, confluence, cms platforms).
* familiarity with jira, github, or similar project management tools.
* strong research, analytical thinking, and problem‑solving skills.
* experience analyzing content performance and driving continuous improvement.
* excellent written and verbal communication skills in english (b2+ or higher) and spanish.
work from home technical writer / ref. 0623
at bairesdev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. Our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
what you will do
* develop comprehensive documentation that meets organizational standards.
* obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
* understand current architecture based on microservices, and chrome browser extension.
here’s what we are looking for
* bachelor’s degree in a relevant technical field.
* 4+ years of industry experience as an effective technical writer.
* good knowledge of current tech stack: nodejs, chrome browser extension, microservices, datadog, aws services (rds, etc).
* proven ability to quickly learn and understand complex topics.
* previous experience writing documentation and procedural materials for multiple audiences.
* superior written and verbal communication skills, with a keen eye for detail.
* proven working experience in technical writing of software documentation.
* ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
* strong working knowledge of microsoft office.
* basic familiarity with sdlc and software development.
* excellent / above average written skills in english.
how we do make your work (and your life) easier
* 100% remote work (from anywhere).
* excellent compensation in usd or your local currency if preferred.
* hardware and software setup for you to work from home.
* flexible hours: create your own schedule.
* paid parental leaves, vacations, and national holidays.
* innovative and multicultural work environment: collaborate and learn from the global top 1% of talent.
* supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
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