Overview
job title: 25878450 banamex insurance service officer - c05 zapopan. Location: zapopan, jalisco, mexico. The customer specialist 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the customer service function. The overall objective is to apply a broad knowledge of citi’s products, services and procedures to efficiently resolve service issues.
salary range: mx$35,000.00-mx$45,000.00
responsibilities
* assist with providing solutions to inbound customer inquiries through effective problem solving and decision making
* develop and apply thorough knowledge of practices and procedures to accomplish team goals
* assist immediate manager with team motivation and performance monitoring
* mentor associates to improve individual performance
* consistently achieve individual and team performance targets under little to no direct supervision
* fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
* avoid and escalate risk appropriately when business decisions are made, safeguarding citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying ethical judgment, and reporting control issues with transparency
qualifications
* 2-4 years’ experience in a related role
* proficient in microsoft office
* effective verbal and written communication skills
* sales experience
* excellent influencing and relationship management skills
* proven ability to work under limited supervision and seek out advancement opportunities
* excellent technical and data entry skills, including utilizing a 10-key touchpad
* proven ability to creatively solve problems
education
* high school diploma or equivalent
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
additional details: bachillerato; lic. Económico administrativo (deseable); experiencia auxiliar administrativo deseable; manejo de paquetería office; excel intermedio.
job details
* job family group: customer service
* job family: service
* time type: full time
* most relevant skills: please see the requirements listed above.
* other relevant skills: for complementary skills, please see above and/or contact the recruiter.
equal opportunity
citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. Accessibility support and the citi eeo policy statement are available as needed.
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