Customer service supervisor (supply chain-logistics) / order management supervisor
guadalajara, jalisco the hershey company
hoy
position title: customer service supervisor
customer service supervisor (supply chain-logistics) / order management supervisor
location: guadalajara, providencia office
languages: advanced english
summary: optimize the order management process by building a professional and high-performance work team that increases productivity and efficiency through adherence to indicators, root cause analysis, and action plans for operational problems. Maximize monthly invoicing by reducing cycle times and ensuring correct order management. Represent the customer service area professionally in sessions with internal and external customers, maintaining positive business relationships. Interact with other teams within supply chain processes to meet customer expectations. Participate in coaching, mentoring, and training of the team. Challenge existing policies and processes to grow the business, reduce costs, and improve slas.
key processes and responsibilities:
* 40% - coordinate and ensure adequate execution of the order management process: correct reception of orders; administration and execution of current item versions; communication with credit & collections; order fulfillment process execution; provide support for troubleshooting until delivery.
* 30% - build and maintain a work team: recruit and develop qualified, professional personnel; training, coaching, and mentoring; maintain a backup plan for learning across accounts/clients; involve team in special projects; develop and deliver training materials for customer service.
* 20% - interact constructively and lead continuous improvement: represent customer service in the order fulfillment process; run continuous improvement workshops; participate/lead cross-functional projects; initiate leadership to streamline processes.
* 10% - perform regional super user role for order management operation: support s/4 implementation; facilitate system changes adoption for compliance.
knowledge: sap user (super user desirable); order-to-cash knowledge; edi knowledge; logistics information system.
interpersonal & leadership skills: cross-functional collaboration; customer relationship skills; motivational and negotiation skills; strong communication; relationship management; influence; responsiveness; adaptive thinking; develop self and others.
technical & analytical skills: data entry, pc and office tools; attention to detail; follow-up; initiative; adaptability; analytical/problem-solving; prioritization.
education: bachelor’s degree in economics, marketing, communication, business, or related field.
experience: 5+ years of customer service with sales experience preferred. Li-gb1
supply chain analyst
hoy
tasks
overview: manage projects and communicate complex issues to internal/external partners with high influencing and communication skills across supply chain logistics and foreign trade activities.
core responsibilities:
* ramp-ups and technical changes: receive customer requests, align with internal areas, schedule boms, manage hardware/software releases, meet deadlines; schedule call-off dates and quantities for ramp-up or sop.
* support defined logistics projects and provide functional guidance to national/international project members.
* monitor and minimize blocked/obsolete stocks; interface with finance, it, sales, project management.
* ensure timely and compliant administration of customs/foreign trade activities; advise and coordinate with plants for compliance; perform other duties and certifications as assigned.
qualifications: english and spanish fluency; bachelor’s in supply chain/logistics or related; minimum 2 years preferred; project management experience preferred.
preferred qualifications: project management experience.
about us: continental develops technologies and services for sustainable mobility. (content retained as provided.)
supply chain professional
hoy
introduction: ibm describes a collaborative, innovation-driven culture and seeks to lead in technology. This role focuses on supply chain responsibilities within ibm.
your role and responsibilities: report, manage, and track orders across it systems; cross-functional daily communication; ability to work under pressure; interact with worldwide teams.
required technical and professional expertise
* engineering or bachelor’s degree
* fluent in english
* advanced excel
* proactive; eager to learn; team player
preferred technical and professional expertise
* programming skills
* third language
* self-managed
about ibm: company overview and commitment to diversity and technology leadership. Location statement included.
supply chain analyst
hoy
flex
overview: the role supports supply chain operations in guadalajara.
what a typical day looks like (highlights): drive sourcing/pricing strategies, present value to customers, interface with customers and suppliers, develop cost strategies, manage pricing and invoices, increase vendor managed inventory, reduce lead times, and edi reach.
experience & education
* experience in electronics manufacturing supply chain
* ba/bs or equivalent
* fluent english
* data integrity, supplier relationships, quotations, material bills
* excel knowledge; baan knowledge a plus
what you’ll receive: competitive salary and benefits listed.
supply chain manager
hoy
benchmark guadalajara
responsibilities
* manage site materials support (purchasing, scheduling, warehouse, inventory, logistics, shipping/receiving)
* inventory control and shipping; ensure compliance with policies
* educate materials teams on contracts and benchmark liability management
* regulatory compliance and customer flow-downs
* adhere to supply chain and cost-reduction targets
* manage data related to materials; monitor financial metrics and inventory
* collaborate with site and regional management; maintain optimal inventory levels
* disposal/disposition planning; capacity planning; production control scheduling
* lead process improvements and cost-reduction initiatives
other roles listed in the original posting include additional supply chain analyst, supply chain intern, global supply chain strategist and global supply chain specialist with varying responsibilities and requirements. This refined description preserves the essential responsibilities, qualifications, and benefits where provided.
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