Project overview:
we are seeking a business operations analyst (temporary role) to support a critical collections processing improvement project. This individual will provide project management oversight, drive cross-functional coordination, and ensure the successful delivery of multiple initiatives under a fast-paced and high-impact operational environment.
the role requires a skilled operator with a strong background in business operations, agile project management, jira, and stakeholder alignment across finance and operations teams.
key responsibilities:
project management & agile execution
* serve as the operational lead and critical support for 2ic (vp of financial products), ensuring project progress and alignment across stakeholders.
* drive end-to-end agile project management processes including:
*
o pre-sprint planning
* jira board grooming during sprints (assignee management, deadline tracking, status updates, unblock support)
* sprint retrospectives and continuous improvement facilitation
initiative oversight – phase i focus areas
* support coordination between:
*
o treasury – implementation of the incoming payment tracker (lead: maggie)
* finance operations – implementation of netsuite workflows (leads: jen & anel; support: ricardo, aranxa, paola)
* support broader tiger team with drafting updates to sops and project materials in confluence (leads: tiare, alonso, carlos m)
* jira service desk setup (with oversight from vp of financial products)
* assume responsibility for triaging jira service desk:
*
o assign tickets to relevant parties based on pre-determined criteria,
* partner with ticket assignees to rapidly identify, escalate and resolve critical issues/blockers,
* host daily reconciliation stand-up call (shared responsibility with 2ic)
* send out daily email blast to stakeholder group to provide updates and insights.
* ensure timely execution and alignment across all phase 1 workstreams.
* identify project risks and bottlenecks and proactively work to resolve them.
business operations & strategy support
* identify process inefficiencies and recommend/implement improvements
* identify opportunities for system updates and optimization by observing users utilizing systems to perform their allocated tasks
* collaborate across teams to support operational execution and decision-making
* ensure consistent reporting and documentation across all initiatives
requirements
* 5+ years of experience in business operations, strategic ops, or program management roles
* hands-on experience with agile methodologies and jira
* proven success managing cross-functional projects in high-growth or fast-paced environments
* experience working with or supporting finance, treasury, or erp implementation projects (e.g., netsuite) is a plus
* excellent communication and stakeholder management skills
* strong problem-solving ability with an analytical mindset
* highly organized, proactive, detail-orientated and able to work independently with minimal direction
preferred skills:
* experience with jira service desk setup and maintenance
* familiarity with
* familiarity with collections, ar/ap, or other finance operations workflows
* prior consulting or contract experience in business transformation or operational improvement projects
benefits
* major medical expenses (includes vision and dental)
* minor medical expenses
* life insurance
* a monthly stipend of $1,600 mxn for gasoline (or work-from-home)
* a monthly stipend of $800 mxn for cellphone expenses
all benefits as stipulated by mexican law, including:
* social security
* 12 days of vacation for the first year of service. After that, it increases by two working days successively until reaching 20 days. After the fifth year, the vacation period will increase two days per every five years of service, as indicated in art. 76 of the federal labor law. (proportional
* 25% vacation premium (proportional)
* 15 days aguinaldo (proportional)