Overview
the home delivery operations supervisor is responsible for orchestration and performance of herbalife’s home delivery service, which represents 10% of total sales across 14 shipping points in mexico. This role ensures operational excellence through third-party order preparation and parcel delivery providers, aligning with strategic supply chain objectives.
what you would contribute
* strategic alignment of home delivery operations: ensure alignment with herbalife’s supply chain strategy and customer-focused objectives. Support strategic planning of shipping point locations, service coverage, and operational models that maximize value and efficiency across the network.
* definition and governance of business rules: translate corporate policies into actionable business rules for dispatch timing, delivery service levels, customer service protocols, and logistics coordination, ensuring consistency across all shipping points and vendors.
* performance management and continuous improvement: monitor kpis (on-time dispatch, on-time delivery, delivery within two business days, customer complaint rates). Analyze gaps, lead root cause investigations, and implement corrective actions. Drive continuous improvement through reporting and reviews.
* data, information, and technology enablement: maintain accurate operational data (addresses, shipping codes, delivery frequencies, vendor information). Support integration and optimization of systems involved in home delivery, ensuring data integrity for decision-making.
* resource planning and skill development: identify knowledge and skill requirements; assess resource availability; support training and monitor effectiveness of programs to ensure operational readiness.
* contract and agreement management: oversee contracts and slas with logistics providers; onboard vendors, manage billing, ensure compliance; facilitate performance reviews and negotiations.
* network design and optimization: contribute to design and optimization of the network by analyzing impact of opening/closing points, evaluating routes, proposing changes to improve service and reduce costs; support scenario modeling.
* regulatory and compliance integration: ensure compliance with laws and standards; monitor regulatory environment, identify gaps, support remediation and certifications where applicable.
* risk identification and mitigation: identify risks; develop mitigation strategies such as alternate routing, vendor diversification, escalation protocols.
* sustainability and governance: support esg initiatives through packaging optimization, route efficiency, waste reduction; align with herbalife’s esg goals.
* enterprise business planning integration: align operations with strategic and financial objectives; contribute to scenario development and forecasting.
what’s special about the team
this role ensures operational excellence through third-party order preparation and parcel delivery providers, aligning with strategic supply chain objectives.
supervisory responsibilities
* 2+ years of experience managing teams
qualifications
skills and background required to be successful:
* 5+ years of experience in logistics or supply chain operations, preferably in last-mile delivery.
* 2+ years of experience managing teams
* strong analytical and problem-solving skills.
* experience managing third-party vendors and contracts.
* proficiency in dashboard tools and supply chain systems.
* negotiation
* excellent communication and stakeholder management skills.
education
* bachelor’s degree in logistics, supply chain, business administration or related field.
seniority level
* mid-senior level
employment type
* full-time
job function
* management and manufacturing
industries
* wellness and fitness services
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