Get ai-powered advice on this job and more exclusive features.please note: all resumes & applications must be in englishthe rolethe venue workforce manager plays a pivotal role in the workforce team, reporting to the director of workforce operations and will be a key member of the on location venue team for fifa world cup *tm.
this role is responsible for supporting training, and day-to-day operations for workforce teams in host cities, acting as the critical link between on location's national strategy and local workforce delivery.
the venue workforce manager will ensure seamless execution by fostering collaboration, providing leadership, and driving operational excellence.
success in this role requires strong partnership with workforce operations, hr, the delivery team, and functional area leads to support workforce needs across all aspects of the event.
essential functions & responsibilities
act as the key liaison between the central workforce team, venue team, and local stakeholders to ensure workforce operations are consistent, compliant, and fully supported.
build strong relationships with internal and external partners including host venue contacts, fifa, mls, and staffing agencies where applicable.
support the implementation of central workforce team plans, policies, and tools, providing regular updates and ensuring alignment across the venue team.
training & development
deliver the tournament-wide training plan locally, adapting materials for host venue needs.
assist planning and delivery of venue specific training for on location workforce.
operations
lead host venue workforce logistics, including travel, accommodation, uniform distribution, additional accreditation requests, and on-site services, ensuring records are maintained and reconciled post-event.
partner with fifa and functional areas (fas) to align workforce operations, schedules, and deployment with event goals.
serve as the main point of contact for on location workforce, overseeing welfare, wellbeing, and issue resolution, escalating as needed.
communications & planning
develop and distribute city-specific operational communications to workforce regarding uniform and accreditation collection, training, and accommodations, ensuring smooth information flow across the on location venue team.
track and measure event performance, manage post-event evaluations, and contribute to workforce process improvements.
workforce engagement & retention
implement workforce engagement strategy, with workforce experience as a focus.
support fas with workforce onboarding and on-site management, ensuring consistency in communication and engagement pre, during and post tournament.
build excitement around host venue and operations, sharing best practices and ideas with wider workforce operations team.
qualifications
education & experience:
bachelor's degree in project management, hospitality, sports management, business, or related field preferred, or equivalent professional experience.
previous experience in staffing operations, workforce management, or large-scale event operations.
experience working in the travel & hospitality industry, especially in workforce operations or workforce logistics.
previous experience of working on a major sporting event beneficial.
experience working within one of fifa world cup *tm host countries or cities; understanding of local culture and labor laws highly advantageous.
skills & abilities
strong project management, organizational, and problem-solving skills.
excellent interpersonal skills with the ability to collaborate and communicate effectively at all levels.
ability to manage multiple priorities in a fast-paced, dynamic environment.
proficiency with workforce management technologies such as smartsheet, airtable, and microsoft office 365.
experience working with event management or candidate management systems.
familiarity with data analytics related to workforce scheduling and operational performance.
ability to work autonomously in a remote setting.
team player with a flexible and positive attitude.
additional requirements
right to work in one of us, can & mex is required.
fluency in spanish and english is required for any mex based positions.
this position will be a remote working position until closer to the tournament when role will be venue based.
(accommodation is not provided for this position).
must be flexible with work hours, including nights, weekends, and holidays.
domestic travel will be required, with an estimated travel range of *% annually.
this role will be paid as a weekly rate of 38,000 mxn/weekly, based on 40 hours per week.
seniority level
entry level
employment type
full-time
job function
project management and information technology
industries
entertainment providers
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