Job summary:
this role involves administrative tasks and coordination related to front-line operations. These may include data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service.
key responsibilities:
* address customer inquiries on service failures and billing problems, applying customer relations policies.
* process credits/debits to customer accounts as warranted.
* update management and related departments on new, crucial, and recurring problems.
* verify the accuracy of customer invoices and mail them out.
* maintain accurate, organized, and updated records of invoice registers, duties and taxes, airway bills, customer files, and all other related paperwork.
* prepare cash receipts and bank deposits.
* ensure 100% daily billing.
* generate reports for daily reimbursement to internal stakeholders.
required qualifications:
* high school degree or equivalent required.
* two years of college in accounting or business preferred.
* previous clerical or customer service experience in a service environment.
* two years experience in billing or accounts receivable.
* excellent customer service and communication skills.
* clear and articulate speaking voice.
* light typing (35 wpm) and experience operating a crt.
* word-processing and spreadsheet experience required.
* fluent in english.
how to apply:
* please upload a single pdf file containing: updated curriculum vitae
* letter of intent
* current toeic exam result with a minimum score of 450 points
note: failure to provide complete information demonstrating qualification may result in exclusion from consideration.