Delivery area manager, last mile operationsoperations is at the heart of amazon business.
we are known for our speed, accuracy and exceptional service.
our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day.
in these key roles, you'll come in to help us exceed productivity goals and deliver against our customer promises.
our scale is expansive and our presence is growing.
our goal is simple: to offer the world's greatest selection of products and services with the world's best customer experience.
the team focuses on meeting our customers' expectations by providing first class delivery services while liaising with multiple stakeholders to do so.
the team is currently seeking a talented operations manager to support our operations growth and ensure scalability across the region.
key job responsibilitieswork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysmanaging an environment concerning the delivery of amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basismanaging day-to-day relationships with multiple delivery service providers (dsps)driving operational goals and metrics for your delivery station.
communicating the vision to your teampresenting operational metrics regularly to the senior leadership teamproblem-solving for closing gaps between performance and goalshires and develops top talent.
creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagementworks with key business partners such as transport & sortation, dsp management, finance, loss prevention, it, hr, aces, and engineeringpartnering with the amzl delivery station under the roof (utr) management team to establish and maintain quality control standardsproactively identifying and leading process improvement initiatives and lean toolsstrategic planning and forecasting to appraise performance and problem resolutioncreating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customersensuring procedures are followed for safety, building security and product loss preventionbasic qualificationsbachelor's degree or equivalent, or 2+ years of amazon (blue badge/fte) experience5+ years of general experienceenglish fluency3+ years as a people managerpreferred qualificationsmba or similarability to deal with ambiguityability to deal with changing prioritiesdemonstrated ability to successfully develop others into higher levels of leadership in an organizationsolid understanding/background from last mile operationsour inclusive culture empowers amazonians to deliver the best results for our customers.
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