About persistent
we are an ai-led, platform-driven digital engineering and enterprise modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 fortune 50 companies and 4 of the 5 top banks in both the us and india, and numerous innovators across the healthcare ecosystem.
our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 21 sequential quarters of growth with $389.7m in q1 fy26 revenue, up 3.9% q-o-q and 18.8% y-o-y growth. Our 25,000+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been named the fastest-growing indian it services brand in the "brand finance india 100" 2025 report. We were also cited as a leader in the isg provider lens 2025 for digital engineering services 2025 and the everest group talent readiness for next-generation application services peak matrix assessment 2025
about position:
please mention brief description about the position.
role: network support engineer – level 2
location: navojao, mexico onsite
experience: 6+
job type: full time employment
what you'll do:
the level 2 network support engineer provides advanced troubleshooting, maintenance, and operational support for network infrastructure. This role bridges the gap between level 1 support (basic troubleshooting) and level 3/network engineering teams, ensuring network reliability, performance, and security across all systems.
network operations & support
* monitor and maintain routers, switches, firewalls, wireless controllers, and load balancers.
* handle escalations from level 1 support and resolve moderate to complex network incidents.
* perform packet captures, log reviews, and traffic analysis to identify root causes.
* manage network alerts through tools such as solarwinds, nagios, prtg, or cisco prime.
troubleshooting & incident management
* diagnose lan/wan performance issues and connectivity problems.
* escalate unresolved or complex issues to level 3 engineers or vendors with detailed documentation.
* coordinate with service providers to resolve circuit or isp-related outages.
* perform root cause analysis (rca) and create post-incident reports.
configuration & maintenance
* implement network changes, upgrades, and patching under change management policies.
* configure vlans, routing protocols (eigrp, ospf, bgp), acls, and vpns.
* maintain up-to-date network diagrams and configuration backups.
* support voip, wireless, and security integrations.
documentation & reporting
* maintain detailed documentation of incidents, changes, and solutions in the ticketing system (e.g., servicenow, jira, remedy).
* update configuration management databases (cmdb).
* provide network performance and availability reports to management.
security & compliance
* support implementation of security best practices—firewall rules, intrusion prevention, and patch management.
* monitor and respond to network security alerts.
* assist in periodic audits and ensure compliance with organizational policies.
collaboration & knowledge sharing
* work closely with level 1 technicians to guide and train them on advanced troubleshooting.
* collaborate with network engineers, systems teams, and vendors to ensure infrastructure stability.
* contribute to knowledge base articles and standard operating procedures (sops).
required skills & competencies
* strong understanding of tcp/ip, dns, dhcp, vlans, routing, and switching.
* hands-on experience with cisco, juniper, fortinet, or palo alto devices.
* familiarity with network monitoring tools (e.g., wireshark, netflow, snmp).
* understanding of itil processes (incident, problem, change management).
* excellent analytical and communication skills.
expertise you'll bring:
qualifications
education: bachelor's degree in computer science, information technology, or related field (or equivalent experience).
* certifications (preferred):
* cisco ccna / ccnp
* comptia network+
* fortinet nse 4 or equivalent
benefits:
competitive salary and benefits package
culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
opportunity to work with cutting-edge technologies
employee engagement initiatives such as project parties, flexible work hours, and long service awards
annual health check-ups
insurance coverage: group term life, personal accident, and mediclaim hospitalization for self, spouse, two children, and parents
values-driven, people-centric & inclusive work environment:
persistent ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
we offer hybrid work options and flexible working hours to accommodate various needs and preferences.
our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.
if you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.
let's unleash your full potential at persistent
for more detail, please contact – manjinder singh )
"persistent is an equal opportunity employer and prohibits discrimination and harassment of any kind."