About the Company Quantum Financial Technologies redefines small business lending with our diverse and adaptable financial solutions. We are committed to fueling the growth of enterprises and small-to-medium businesses (SMBs) with our tailor-made financial services. From agile microloans for quick capital injections to expansive term loans for long-term strategies, our diverse portfolio ensures that we have the right financial tools to support your journey whether you are scaling up or solidifying your market position.
The Collections Specialist will be responsible for managing past-due accounts, working with borrowers to resolve delinquent loans, and helping to recover outstanding balances. The Collections Specialist will collaborate with other departments, such as loan servicing and compliance, to support customer service while minimizing credit risk. Monitor and manage a portfolio of delinquent accounts, identifying and prioritizing those in need of immediate attention.
Customer Interaction and Relationship Management
Ensure all collections activities comply with federal, state, and local regulations, including FDCPA (Fair Debt Collection Practices Act) and other industry standards.
Analyze account information to identify high-risk accounts and escalate to management or the legal team as needed.
Collaborate with loan servicing, compliance, and legal teams to streamline collections processes, address complex cases, and support borrower inquiries.
an associate’s or bachelor’s degree in Finance, Business, or a related field is preferred.
3 years of experience in collections, ideally within the banking, lending or financial services industry.
Experience with collections software, CRM systems, and other financial account management tools.
Native or Advanced bilingual proficiency (Spanish and English).