Descripción y detalle de las actividades
*position responsibilities*:
*responsibilities include*:
- assist customer inquiries related to online store orders and technical specifications, including troubleshooting on irrigation products, through inbound calls and chat support.
- coordinate efforts related to online store chat support
- act as a liaison between internal departments to resolve customer inquiries.
- maintain an excellent relationship with customers by assuring a professional, courteous communication in a prompt fashion.
- enter data into the system regarding customer orders, returns and credits adhering to customers’ requests following company’s policies and procedures.
- report to the proper channel any findings related to system issues and customer complaints.
- focus on continuous improvement and implement projects related to, efficiency, customer satisfaction, cost reduction or any other focus that will have a positive impact on customers and the company.
- deliver training to teammates.
- support other projects within the customer service group.
Experiência y requisitos
*minimum qualifications*:
- available to work on weekends.
- excellent communication skills both written and verbal in english to communicate with external and internal customers, or other groups within the company
- previous experience with e-commerce, edi, crm and erp platforms.
- telephone customer service experience
- ability to work in extended periods on the telephone helping customers, including customer follow up.
- proactive problem - solving approach.
- excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time (multitasker)
- experience with ms office tools
- require a high school or technical degree.
*desired qualifications*:
- bs or ba degree in a technical or a related field
- ability in working with high end technical troubleshooting support groups.
- advanced computer skills
- previous experience in irrigation systems
- leadership and project management skills
beneficios
- beneficios de acuerdo a la lft
*número de vacantes* 1
*área* atención a clientes/call center/telemarketing
*contrato* temporal
*modalidad* presencial
*turno* diurno
*jornada* tiempo completo
*horario*
- tiempo completo
*estudios* preparatoria
*inglés*hablado: avanzado, escrito: avanzado
*disponibilidad p. viajar* no