Senior Operations Manager Location: MX-MEX-Mexico City
ID: 2025-14139
Category: Operation & Strategy - Fintech
Company Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit: www.didiglobal.com/news
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Team Overview DiDi Fintech's mission and vision is to become a leading digital bank. By leveraging DiDi’s extensive technological expertise and addressing the pain points of the Mexican market, we aim to provide competitive financial services and products. Through the DiDi ecosystem, we will drive user growth and market penetration. The business team is responsible for strategy formulation, business expansion, and serving as a bridge between the local market and headquarters to ensure seamless project and product execution.
Role Responsibilities Cross-Departmental Collaboration & Goal Breakdown Serve as the central hub for collaboration between business units and the BD department, ensuring precise alignment of partner needs with internal resources. Coordinate end-to-end processes including issue resolution and service delivery for efficient operations.
Decompose HQ’s strategic objectives into localized implementation plans, develop actionable roadmaps, and drive cross-departmental alignment (e.g., marketing, technology, customer service) to achieve goals.
Localized Project Management & Execution Lead end-to-end execution of localized projects, including demand assessment, resource allocation, progress tracking, and risk evaluation, ensuring alignment with HQ standards and adaptation to local market dynamics.
Establish localized SOPs (Standard Operating Procedures) and optimize service response mechanisms to enhance project efficiency.
Data-Driven Operations & Process Optimization Monitor key operational metrics (e.g., delivery turnaround time, merchant complaint rate). Generate periodic analytical reports and propose process improvement initiatives to reduce costs and boost efficiency.
Manage project budgets, track expenditures, and ensure ROI (Return on Investment) aligns with HQ requirements.
Contingency Response & Compliance Management Rapidly address urgent partner issues (e.g., delivery delays, service disputes) by coordinating resources and designing tailored solutions.
Ensure all local operations comply with HQ compliance policies and industry regulations. Maintain document integrity (contracts, operational records) for auditability and traceability.
Role Qualifications Bachelor’s degree or higher.
3+ years of experience in operations coordination or project management ; cross-border/cross-regional collaboration experience preferred.
Proficient in data analysis and familiar with project management tools (e.g., Jira, Asana).
Strong goal decomposition & multitasking skills to simultaneously drive multiple localized projects.
Excellent cross-departmental coordination and negotiation abilities, adept at balancing stakeholder interests and driving decisions.
Market-savvy, able to translate merchant needs into executable plans promptly.
Knowledge of local industry policies and regulations.
Certifications such as PMP or Six Sigma are highly preferred.
EEO Statement We are committed to building inclusive and diverse teams. We are an Equal Opportunity Employer and do not discriminate based on gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion or beliefs, or any other status protected by law.
Employment and advancement decisions are based on the needs of the position and the qualifications of the candidate.
We strive to provide a workplace that is free from discrimination and harassment and to build inclusive teams that reflect the communities we serve.
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