Concord is a leading loan‑servicing company with more than three decades of experience delivering high‑quality solutions for originators, lenders, and capital providers across consumer and commercial markets. In june 2025, we welcomed orion first, a market‑leading third‑party servicer specializing in commercial loan and lease portfolios, to the concord family. This integration positions us to offer a full‑scope servicing platform: from consumer to commercial, from origination through payments, collections, data analytics, backup servicing, and business intelligence.
Our mission
we exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go‑to partner across the credit lifecycle for both consumer‑finance and commercial/lease portfolios.
About the role
in this role, you will be responsible for managing and growing a portfolio of client accounts, ensuring client satisfaction, and driving business growth. We are particularly interested in candidates with experience in consumer marketplace lending, saas loan servicing platforms, or related fintech environments.
Key responsibilities
develop and maintain strong relationships with assigned client accounts
act as the main point of contact for clients, addressing their needs and concerns
gain a deep understanding of clients’ business objectives and provide strategic guidance and support
identify growth opportunities within client accounts and collaborate with internal teams to implement strategies
monitor and analyze client performance metrics
prepare and present regular reports and updates to clients on account status and progress
ensure timely and accurate delivery of services to clientsresolve client issues and disputes in a timely and satisfactory manner
requirements
proven experience in account management or a similar role
experience in consumer marketplace lending, saas loan servicing, fintech, or financial services platforms strongly preferred
excellent communication and interpersonal skills (english required; spanish preferred/required depending on role scope)
strong problem‑solving and negotiation abilities
ability to build and maintain strong client relationships
detail‑oriented with strong organizational skills
ability to multitask and prioritize tasks effectively
proficient in microsoft office suite
bachelor’s degree in business administration or a related field
benefits
grocery vouchers
internet bonus
medical insurance
life insurance
law benefits
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