Department: client supportreporting to: head of client supportworking hours: onsite & flexibility requiredwhy join hantec?We're a global broker with innovation at our core. Designing for us means building tools that empower traders across markets, platforms, and geographies. You'll be part of a team where ownership is expected, collaboration is celebrated, and creativity is the standard.client support executivewe are seeking a proactive and detail-oriented client support executive to join our team. In this role, you will manage account applications, handle client communications, and collaborate with internal teams to ensure a seamless and positive client experience.key responsibilities- review and progress account applications to full sign-off according to internal procedures. - proactively request and verify client id and proof of address documentation. - translate documentation as needed and liaise with kyc teams to expedite approvals. - handle client queries via phone, email, and chat, ensuring prompt and professional resolution. - maintain clear communication with operations, account management, and business development teams regarding key client updates. - efficiently manage workflow in the crm, balancing independent tasks with team objectives. - adapt communication across multiple platforms with cultural awareness and professionalism.requirements- fluent in english, portuguese, and spanish. - strong attention to detail and excellent organizational skills. - exceptional communication and interpersonal abilities. - ability to work independently while contributing to team success. - experience with crm systems and client account management is a plus.what we offer:- annual discretionary bonus pool – rewarding high performance - monthly $100 core values nominations – recognition for living our values - quarterly core values winner – exclusive dinner with our directors - yearly core values champion – an all-inclusive paid work trip to one of our global offices - work from other offices – flexibility to work remotely from our worldwide locations (at employee's expense)