*join a team recognized for leadership, innovation and diversity*:
*key responsibilities*
- provide clear and accurate information to customers regarding products, services, orders, and policies
- handle customer complaints and concerns effectively, finding solutions that align with company policies and customer satisfaction goals
- escalate complex issues to the appropriate departments for further investigation and resolution
- gather and analyze customer feedback to identify areas for improvement in products, services, and customer interactions
- collaborate with cross-functional teams to implement improvements based on customer feedback, enhancing overall customer satisfaction
- proactively engage with customers to build and nurture positive relationships, ensuring they feel valued and understood
- follow up with customers to gather feedback post-interactions and ensure their expectations are met or exceeded
- adhere to established company processes and procedures related to customer service, ensuring consistency and quality in customer interactions
- provide recommendations for process improvements to enhance efficiency and customer satisfaction
*must have*
- excellent verbal and written communication skills to effectively interact with customers and internal teams
- advanced english level
- flexibility and willingness to adapt to evolving roles and responsibilities within the customer experience domain
- experience on reporting and use of crm and erp systems
- ability to work with limited direction
- strong problem-solving abilities to address customer issues and provide suitable solutions
- ability to think critically and adapt to changing situations while maintaining composure
- ability to collaborate effectively with cross-functional teams to achieve common goals and objectives related to customer satisfaction
*additional information*:
- * job id*:hrd*
- * category*:customer experience
- * location*:av.
santa fe no 94,torre "a" piso 1,mexico city,ciudad de mexico,*,mexico
- nonexempt