Landsberg orora leading company in the distribution of packaging material worldwide, requests *technical support specialist*, works together with the it team providing solutions to common needs, providing support to teams in operational and administrative areas, in its various divisions.*tasks to do*:- local and remote support to users (administration and operations)- remote support to users' computers to diagnose and solve problems.- preventive and corrective maintenance of computer equipment and printers.- establish priorities and plan the resolution of customer and user requests.- identify and escalate situations that require urgent attention.- handle a large volume of incoming and outgoing calls in a timely manner.- operating system configuration (user profile, inventories, etc.)- build positive relationships by going the extra mile with customer service, making sure all questions are addressed appropriately.- solves problems related to software, hardware, computer, server and security.- maintain the correct functioning of the systems by carrying out the necessary ones.- secure support and follow-up from partners or other resources from our various remote sites.*requirements*:- systems engineering degree, informatics, computing, computer technician.- bilingual- minimum experience of 2 years- excellent service attitude- excellent communication skills- windows 10- microsoft office- focused on customer service- ability to multitask- responsible- proactive- problem resolution.tipo de puesto: tiempo completosueldo: $20,* - $21,* al mesbeneficios:- caja de ahorro- seguro de gastos médicos mayores- seguro dental- seguro de vidatipo de jornada:- diurno- rotativo- turno de 10 horasexperiência:- atención al cliente: 2 años (obligatorio)idioma:- inglés (obligatorio)lugar de trabajo: empleo presencial