Position summary
the repair shop coordinator provides support to repair/overhaul activities in a timely and cost-effective manner. In addition, the coordinator supports project management and rail services (rs) account management to ensure contractual obligations are met. The role may involve customer interface directly related to customer‑owned material. Daily duties include sap cs, rma maintenance, and coordination with various internal departments.
Essential functions
maintain a safe, clean, and healthy environment and ensure compliance with company rules and policies.
Comply with quality, product safety, and hse rules, guidelines, and regulations; be energy conscious where applicable.
Understand and comply with applicable standards (iso 9001, iso/ts 22163, iso 14001, iso 45001, iso 50001, cmmi).
Maintain and safeguard business records.
Receive customer complaint requests and enter data into sap (rma creation).
Consistently communicate with internal and external customers, providing status updates on repairs and overhauls.
Work with rs pms and the sales team to maintain a sales forecast and track monthly sales completion to plan.
Maintain a high level of data quality within kbc’s sap system.
Conduct data collection and analysis as applicable to customer complaints.
Review and report top customer complaints.
Monitor assigned customer material from entry to closure.
Support disposition of customer material (return to vendor, repair in house, etc.).
Prepare reports and cost estimates.
Work with material planner and kbc service center to establish repair schedule for in‑house repairs and overhauls.
Provide support and assistance to other colleagues as directed and perform any other duties requested.
Travel is primarily local during the business day, with occasional out‑of‑area or overnight travel possible.
Management & supervisory responsibilities
job is not responsible for managing other employees.
Experience / education
3–5 years of relevant experience.
Preferred 1–2 years’ experience in the rail industry.
Bachelor’s degree preferred in business administration or related field.
Must possess or obtain all necessary paperwork for international travel.
Knowledge
erp systems (sap‑cs) and rma processes.
Ability to read and understand technical materials (drawings, specifications, quality standards).
Customer service and communication skills.
Data analysis and problem‑solving.
Basic understanding of purchasing contracts and repair/overhaul processes.
Skills
teamwork.
Excellent organizational skills.
Strong verbal and written communication skills.
Good product knowledge.
Ability to work well in a team environment internally and with customers.
Strong problem‑solving and troubleshooting abilities.
Ability to take direction from senior personnel.
Ability to multi‑task.
Strong desire to succeed with high expectations for self and others.
Bilingual (english/spanish) with strong communication skills.
Seniority level
not applicable
employment type
full‑time
job function
management and manufacturing
industries
motor vehicle manufacturing, industrial machinery manufacturing, and truck transportation
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