Overviewexcellent opportunity for a committed customer success manager to join our relex family, ideally in the cst or mt time zone in the us.bilingual: english and spanish is a huge plus.you'll join a diverse team that ensures every customer gets the most value from our solution while maintaining healthy margins and saas revenue to support our accelerated expansion into north america.in this role you will help the team achieve this goal by building high quality customer relationships, leading kpi target discussions, improving nps scores, and actively pursuing incremental saas from renewal, upsell, and cross-sell opportunities to expand and evolve how robustly we serve our customers.requirementscandidates must have an understanding of mfg.
/ cpg and/or retail supply chain and have experience working with or supporting one or more of the following areas:demand planning, forecasting and replenishmentspace planning & assortmentcategory management and merchandisingprice and promo optimizationretail or cpg supply chainthe ideal candidate is comfortable working as a trusted advisor, providing strategic guidance and support to leaders.additionally, you have commercial experience in saas, either as a provider or customer.this is essential to success in this role.responsibilitieshaving your finger on the pulse of your customers' operations and business strategy – measuring satisfaction, asking about challenges, and offering help when needed.working with your customers with a strong consultant mindset to understand and optimize their business processes and identify areas of opportunity to increase sales, reduce costs and maximize the efficiency of in-store operations.monitoring customers' key performance metrics and taking the necessary actions to improve them.facilitating recurring steering meetings to align with customers' business-strategy and relex road-map.working closely with service delivery manager to plan and coordinate version upgrades.managing customers' solution improvements and working directly with relex value development team.providing thought leadership, innovation, and having the confidence to challenge business strategy with your customers.primary escalation point for business operations, secondary for it.administrative functions such as reporting and invoicing billable activities.qualificationsminimum 2+ years of relevant work experience in saas customer success management, it service management, management consultancy, supply chain management, and/or account management role operating or supporting one of the key areas above.2+ years of commercial experience in saas, either as a provider or as a customer.4+ years of leadership experience in supply chain, pricing, and/or merchandising.experience in having full customer responsibility, developing customer accounts, managing development roadmaps, and actively pursuing cross-sell and upsell opportunities.process and software solution experience in any of the following areas:demand planning, forecasting and replenishmentspace planning & assortmentmerchandisingretail or mfg.
/ cpgrelevant master's or bachelor's degree with an excellent academic record in e.g., industrial management, business administration, business management, computer engineering, industrial engineering, computational science and engineering, logistics, supply chain management or supply chain engineering.what we consider an advantagecombination of customer success management skills, it service management skills and retail industry knowledge.able to influence business strategy and communicate effectively at all levels.able to understand customer's challenges from business and it perspectives.able to independently develop customer accounts and create more value for our customers.about relexrelex solutions creates cutting-edge supply chain and retail planning software.within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain.our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we're curious and passionate challenge-seekers creating the future of retail today.being part of relex means being heard, feeling valued, and knowing that you can be yourself because you belong.we believe in actions, not words, regarding diverse hiring and employment practices.we take de&i seriously.we champion and benefit from global diversity.we're creating and evolving our culture to welcome everyone and value every idea.relex solutions is an equal opportunity employer.we celebrate diversity and are committed to creating an inclusive environment for all employees.
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