Why Compucom? Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!
Job Summary
The HR Operations Partner II – Mexico plays a critical role in delivering HR operational excellence for employees across Mexico while also supporting broader HR services throughout North America. This role is accountable for the effective execution of core HR operational processes—including onboarding, background checks, training compliance, and HR data management—while delivering responsive and professional employee support through regional HR service channels. Serving as the primary point of contact for local HR operations, the incumbent ensures compliance with national labor regulations, promotes consistency in process execution, and maintains alignment with regional and integral HR standards. This position reports directly to the Senior HR Operations Manager, North America, and follows a hybrid work model (2 days per week in office)
Duties and Responsibilities
HR Operations – Mexico
Manage the full onboarding process, including pre-employment documentation, start date coordination, and new hire orientation facilitation.
Oversee background checks and employee status changes (e.g., intern-to-employee conversions) to ensure accuracy, confidentiality, and compliance.
Maintain and safeguard employee physical files in accordance with local labor laws and audit standards.
Monitor mandatory training compliance and collaborate with vendors and internal committees to ensure adherence to local regulations.
Serve as the primary contact for HR-related inquiries via the myHR Mexico inbox, providing timely and policy-aligned resolutions.
Coordinate local committee activities, engagement events, and wellness initiatives, ensuring proper documentation and participation.
Act as the Mexico HR Operations SME, advising on local regulatory requirements and ensuring alignment with regional and global HR processes.
HR Operations Support – North America
Provide Tier 1 HR support via the myHR North America phone line, addressing inquiries from employees in the U.S. and Canada.
Support HR documentation, data audits, and reporting to maintain compliance and operational accuracy across the region.
Identify and recommend process improvements to enhance efficiency and service delivery within HR Operations.
Collaborate and share best practices with HR Operations partners across regions to promote process consistency.
Participate in special projects and initiatives as assigned to support evolving departmental and organizational needs.
Basic Qualifications
~ Bachelor’s degree in Human Resources, Business Administration, or a related field.
~3–5 years of HR experience, preferably within a shared service or regional HR operations environment, supporting Mexico and/or North America.
~ Experience managing key HR operational processes such as onboarding, background checks, data maintenance, and compliance tracking.
~ Strong knowledge of Mexican labor legislation and HR operational requirements (e.g., employee files, contracts, and training compliance).
~ Familiarity with North American HR practices, with the ability to provide support and guidance aligned to U.S. and Canada HR policies and procedures.
~ Experience with HRIS platforms and proficiency in Microsoft Office Suite; Workday experience strongly preferred.
~ High attention to detail and analytical skills, including the ability to manage data integrity, generate reports, and identify trends or process improvement opportunities.
~ Excellent communication and interpersonal skills, with the ability to deliver clear, service-oriented support to employees and stakeholders..
~ Proven ability to manage sensitive and confidential information with professionalism, discretion, and sound judgment.
~ Ability to handle multiple priorities and deadlines in a fast-paced, dynamic environment while maintaining accuracy and service quality.
~ Fluency in English and Spanish, both written and verbal, is required.
We offer
Attractive Base Salary
Major Medical Expense Plan
Life insurance
Saving fund: 10% of your base salary
Christmas bonus averaging 30 days' pay for every year
Grocery & Restaurant vouchers
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of employees so classified. Other duties may be assigned. Regular attendance and timely appearance are essential for the completion of this work. Job Descriptions are subject to change at any time.
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