Integon is a part of the allstate corporation. It supports our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, rv, motorcycle, small business auto insurance and more.job descriptionabout integonintegon is a division in mexico of one of the largest insurance companies in the united states. Since 2019, it has been certified as a great place to work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.at integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.benefitsfull paid during trainingnine days of paid time off (pto) in addition to regular vacationsfully reported wages to imss and infonavitweekly food vouchers of $328 mxnweekly paymentlife and burial insuranceinternet and electricity bonusspecial discounts at establishmentsemployee referral programmonthly activities and celebrationsjob descriptionthis role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.key responsibilities:establishes a connection with customers to gather and capture information, to file a first notice of loss claimprovides an overview of the basic claims process and information of a general nature to customersreceives, screens, and routes incoming telephone calls and other electronic correspondencecontacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standardsfollows established guidelines specific to each claim report or inquiry to include clear and accurate documentationassist customers with scheduling auto and/or property inspections, and a rental car as neededremain empathetic, and engaged during customer interactionsuses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claimpreferred qualifications:education and experiencehigh school diploma/ ged or equivalent experiencecall center experience (preferred)insurance industry knowledge (preferred)functional skillsability to empathize with the customerperforms routine tasks of basic complexity under general supervisioncomputer skillsgood organization skills with timely follow-up skillsgood oral and written communication skillsfully bilingual (english/spanish)for this position, we offer up to $ 24,000 mxn monthly before taxes.joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.direct general auto & life, personal express insurance, century-national insurance, abc insurance agencies, natgen preferred, natgen premier, seattle specialty, national general lender services, ars, rac insurance partners, mountain valley indemnity, new jersey skylands, adirondack insurance exchange, velapoint, quotit, healthcompare, ahcp, nhic, healthcare solutions team, north star marketing, euro accident.
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