Overview
position available in queretaro and las fuentes
recruiter: alma martinez
position summary statement
position required to fulfill with regional training and learning needs. New hire onboarding process and multiskill migration. Continuous education and learning solutions provider.
detailed responsibilities
* train member services staff (americas), providing in-depth knowledge and working tools to effectively handle member/customer call requests.
* responsible in ensuring that member services department staff is provided all information and any updates to be able to assists our customers and members effectively.
* develop training material, knowledge base maintenance, agendas recurrent review and maintenance.
* interpret/clarify all member rules of conduct, member application, and other herbalife-published information.
* training reports fulfillment (dashboard, activity log, training planner, kirk patrick methodology) this person will be assigned special projects as needed, i.e. Uat, research, sku testing, attend meeting, and/or assist with answering calls
qualifications
skills:
* ability to manage multiple projects and manage admin work
* strong communication skills (verbal and written)
* bilingual level c1-c2 (required)
* strong leadership skills
* commitment and flexibility
* expert in sales and marketing plan
* intermediate microsoft office (excel, powerpoint, forms, word)
* ability to solve problems, meet deadlines under general supervision
* ability to think strategically, analyze data and develop innovative solutions
experience
* training experience within call center industry
* learning and development experience
* instructional design certification
education
* bachelor's degree
internal candidates only
* 90 qa score in the last 3 months.
* expert in sales and marketing plan.
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