Desktop support l1
minimum experience: 1-3 years of field services technician
as an onsite support technician, experience in service delivery and end user hardware and software configuration troubleshooting providing quality services to the end users which includes the following key roles and responsibilities, but not limited to:
key responsibilities
* install and configure desktops, laptops, mobile devices, and associated peripherals and related software.
* perform break fix, desk side support, imacds, data migration, refreshes, etc.
* perform onsite updates, configuration changes, or software installations.
* provide onsite technical assistance to end users.
* identify potential issues that could adversely impact end user experience and follow through on action steps to prevent.
* manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and prompt follow-up as needed.
* coordinate with vendors for provision of end-user support (e.g., hardware vendor technicians for warranty repair/replacement).
* perform end-user support related security and controls and compliance tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
* coordinate with level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
* provide it support for on-site or off-site events and meetings, including site setup, coordination with venue it/av contacts and stand‑by support.
* provide it support for disaster recovery and immediate response in the event of emergency situations at local sites.
* provide on-call support if required outside business hours on a rotational basis.
* provide hand‑and‑feet support for network data and voice devices.
qualifications & experience
* desktop support: 1 year (required)
* active directory: 1 year (required)
salary: $16,000.00 – $18,000.00 per month
work location: in person
ability to commute/relocate:
* 11560, colonia polanco, cdmx: reliably commute or plan to relocate before starting work (preferred)
#j-18808-ljbffr