Overviewintegon is a division in mexico of one of the largest insurance companies in the united states of america. Since 2019, it has been certified as a great place to work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products. Integon is part of the allstate corporation family, delivering property and casualty insurance servicing and products including personal auto, homeowners, rv, motorcycle, small business auto insurance and more. At integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.
Responsibilities
this role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.
Establishes a connection with customers to gather and capture information, to file a first notice of loss claim
provides an overview of the basic claims process and information of a general nature to customers.
Receives, screens, and routes incoming telephone calls and other electronic correspondence.
Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards
follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation
assist customers with scheduling auto and/or property inspections, and a rental car as needed
remain empathetic, and engaged during customer interactions.
Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim
preferred qualifications
education and experience
high school diploma/ ged or equivalent experience
call center experience (preferred)
insurance industry knowledge (preferred)
functional skills
ability to empathize with the customer.
Performs routine tasks of basic complexity under general supervision.
Computer skills
good organization skills with timely follow-up skills
good oral and written communication skills
fully bilingual (english/spanish)
compensation
for this position, we offer up to $ 24,000 mxn monthly before taxes.
Benefits
full paid during training
nine days of paid time off (pto) in addition to regular vacations
fully reported wages to imss and infonavit
weekly food vouchers of $328 mxn
weekly payment
life and burial insurance
internet and electricity bonus
special discounts at establishments
employee referral program
monthly activities and celebrations
notes
joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
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