Customer service representativemexico city*about the role*:we are seeking a dedicated and customer-oriented individual to join our customer service team.
as a customer service representative, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries efficiently.
*responsibilities*:- *customer support*:- provide clear and concise information about our products and services.- assist customers with troubleshooting and problem-solving.- handle customer complaints and resolve issues in a timely and effective manner.- *order processing*:- process customer orders accurately and efficiently.- update and maintain customer records.- coordinate with other departments to ensure timely order fulfillment.- *customer relationship management*:- build strong relationships with customers through excellent communication and empathy.- identify opportunities to upsell or cross-sell products and services.- provide exceptional customer service that exceeds expectations.
*qualifications*:- strong communication and interpersonal skills.- excellent problem-solving and decision-making abilities.- ability to multitask and prioritize tasks effectively.- proficiency in customer service software and tools.- previous experience in a customer service role (preferred).- high school diploma or equivalent.pay: $15,757.49 - $18,000.00 per monthability to commute/relocate:- 02230, santa bárbara, cdmx: reliably commute or planning to relocate before starting work (required)application question(s):- imss quoted weeks report*education*:- high school or equivalent (preferred)*language*:- english (required)work location: in person