Overviewhi there! We are south and our client is looking for a call center agent!Note to applicantseligibility: this position is open to candidates residing in latin america.application language: please submit your cv in english. Applications submitted in other languages will not be considered.professional presentation: we encourage you to showcase your professional experience by including a loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.about the rolewe are seeking experienced and motivated call center agents to join our remote customer service team. Agents will handle inbound and outbound calls related to appliance repair services. The key responsibility is to ensure that all relevant customer calls are converted into scheduled service appointments with our technicians. This role requires strong communication skills, sales ability, and attention to detail.key responsibilitieshandle inbound customer calls with professionalism and empathy.collect full customer details (name, phone, address, appliance type, issue).clearly explain the service process and secure appointment bookings.make outbound calls for follow-ups, confirmations, and rescheduling.overcome objections and ensure customers feel confident in booking service.accurately enter call details into the crm (servicefusion or similar).maintain strong individual and team conversion rates.ensure system readiness before each shift (internet, headset, crm access).requirementsfluent english (spoken and written) — required.spanish — a strong plus.3+ years of experience in customer service or call center (preferred).proven ability to convert calls into scheduled appointments.strong sales and persuasion skills.professional phone voice, excellent listening and objection-handling.reliable home office setup: stable high-speed internet, noise-free environment, quality headset.familiarity with crm systems and call center tools.work schedule9 am to 6 pm mountain timefull-time: 40 hours per week (5 working days, 2 days off).8-hour shifts, flexible scheduling (may include weekends).the weekly schedule is published 3 days in advance.compensationfixed base salary: $1,000 usd per month (guaranteed for full-time 40 hours/week).if this opportunity sounds good to you, send us your resume!
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