Urgent hiring!Operations manager-brazilintroductionkey skills and experience- at least 2 years of working experience as an operations manager or equivalent role in a bpo (business process outsourcing) setup;- managed at least * staff across multiple lines of business;- excellent verbal and written communication skills in english, with the ability to express ideas clearly and concisely;- proven track record of meeting and delivering targets and commitments;- content moderation environment work experience is a plus but not required;- proficient in google suite and online collaboration tools is a plus;- capable of building productive business relationships with clients;- strong organizational, managerial, critical thinking, creative thinking, problem-solving,- decision-making, and analytical skills;- willing to work on public holidays and shifting schedules, including night shifts when needed.responsibility- overall in charge of managing program operations and kpis set by the client, such as quality efficiencies, staffing, and service level;- effective collaboration with team members and co-managers, immediate superior, and otherssupport, groups/departments such as ga, hr, recruitment, it, training and quality, and workforce management define action plans that resolve issues and drive continuous improvement;- daily communication with the client to align expectations;- host internal and external business reviews regularly and present operational performance, clearly communicate insights, and ensure all operational concerns are addressed;- manage program daily and monthly operating metrics within budgeted expense parameters;- develop, manage, and maintain employee productivity goals against departmental standards;- produce monthly operating reports detailing center activity, trend analysis, goals/objective status, and special projects;- coordinate with the site senior manager on human resource recruiting, training, development, and retention.application question(s):- do you have legal authority to work in sao paolo, brazil?