*additional information*job number*job category*sales & marketing*location*the st. Regis costa mujeres resort cancun, carretera puerto juarez-punta sam sm 001 mz 002 lote 07, isla mujeres zona continental, quintana roo, mexico, *schedule*full time*located remotely?*n*position type* management*job summary*responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential.manages group/catering opportunities not handled by an event booking center (ebc).actively up-sells each business opportunity to maximize revenue opportunity.achieves personal and team related revenue goals.verifies business is turned over properly and in a timely fashion for proper service delivery.responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience.provides service to customers in order to grow the account on behalf of the company.*candidate profile*education and experience*- *high school diploma or ged; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.*or- 2-year degree from an accredited university in business administration, marketing, hotel and restaurant management, or related major; no work experience required.*core work activities*understanding market opportunities & driving revenue*- targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.- partners with group/catering counterpart to effectively manage the business opportunity.- responds to incoming group/catering opportunities for the property that are outside parameters of the.- handles all opportunities if property does not participate in an ebc.- identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals.- focuses efforts on group/catering accounts with significant potential sales revenue.- develops effective group/catering sales plans and actions.- designs, develops and sells creative catered events.- maximizes revenue by upselling packages and creative food and beverage.- understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.- closes the best opportunities for each property based on market conditions and individual property needs.- uses negotiating skills and creative selling abilities to close on business and negotiate contracts.*providing exceptional customer service*- handles complex business with significant revenue potential as well as significant customer expectations.- builds and strengthens relationships with existing and new customers to enable future bookings.activities include sales calls, entertainment, fam trips, trade shows, etc.- develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.- supports brand's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.- provides excellent customer service in order to grow share of the account.- executes brand's customer service standards and property's brand standards.- executes and supports the business customer service standards and property's brand standards.- participates in and practices daily service basics of the brand.- executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.- serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.- gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.*building successful relationships*- works collaboratively with off-property sales channels (e.g.,, market sales, strategic accounts) to ensure sales efforts are coordinated, complementary and not duplicative.- manages and develops relationships with key internal and external stakeholders.- uses sales resources and administrative/support staff.*additional responsibilities*- utilizes intranet for resources and information.- conducts site inspections.- creates contracts as required.- executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).- at marriott international, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.we actively foster an environment where the unique backgroun