We’re looking for talented people to join our team!
Responsibilities:
- Set up equipment for users such as Desktop, Laptop and desk-phones and troubleshoot issues related to them.
- Perform Installation and configuration of desktops & laptops and maintain their backups as per the standard company policies.
- Participate in workstation moves, desk additions and changes, to maintain network and system access for employees.
- Maintain documentation related to all IT Assets & Inventory and update them frequently in accordance with the configuration and quantity changes.
- Troubleshoot equipment on the floor including TV, barcode scanner guns, label printers, tablets, etc. and maintain their documentation.
- Work on projects related to IT hardware reconciliation, PC decommissioning, account & junk data clean-up, Windows OS, and hardware upgrade, etc.
- Monitor the ticketing system and provide level-1 technical support to end-users such as password resets, software installation, PC hardware problems, printer malfunctions and other IT issues.
- Perform other tasks within the scope of the role as identified by the IT Manager.
You will be required to work ON-SITE
- Working hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. Saturday, 8:00 a.m. to 1:00 p.m.
- Total: 45 hours per week
Qualifications:
- Desktop Support background is desirable.
- knowledge in technically supporting Windows PC systems.
- Excellent oral and written communication skills in English and Spanish.
- Ability to work well in a team environment and servicing IT users.
- Possess self-motivation, strong organizational skills, ability to multi-task in a fast-paced and dynamic environment.
- Good documentation skills and keenness to maintain & update knowledge base.
- Basic networking knowledge related to IP addressing, ethernet, cabling and remote desktop tools.
- Basic knowledge regarding domain joined systems and IT security practices.
Benefits: All benefits required by law
Monthly salary: MXN $20,000
Start your amazing career with CP360 today!
Tipo de puesto: Tiempo completo
Sueldo: $20,000.00 al mes
Beneficios:
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
📌 IT Desktop Support
🏢 Contactpoint 360
📍 Zona Santa Engracia