Overview
ready to shape the future of work? At genpact, we drive change through ai and digital innovation. Genpact's ai gigafactory, our industry-first accelerator, scales advanced technology solutions to help enterprises work smarter, grow faster, and transform at scale. From large scale models to agentic ai, our breakthrough solutions tackle companies' most complex challenges. Genpact (nyse: g) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions, we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and ai to create tomorrow, today.
open role
inviting applications for the role of senior manager - continues improvement.
responsibilities
* works with transformation services, solutions, transition, training, ops and practice to understand and deliver contractual commitments, deal books, and customer priorities.
* works with ops leads, vertical leads and customers to design, implement and drive value generating (vg) roadmaps and/or transformation roadmaps (digital and analytics included).
* designing, planning, and driving the value generating roadmaps on the aligned accounts.
* initiating and leading value add black belt (bb) projects that improve end-to-end processes and drive significant business impact for customers.
* working closely with operation and functional teams to identify process bottlenecks, conduct root cause analysis and implement process improvements and digital solutions across the business or organization.
* setting, validating, and auditing measurement systems to deliver business impact.
* building process excellence culture in the team.
* providing team leadership in the application of lean & six sigma tools and process excellence methodology.
* driving standardization and global best practices within the organization by leveraging experts across practice, transitions, it and other relevant functions.
* driving change management within operations and customer organization.
* implementing business process management systems (bpms) for newly transitioned processes.
* supporting the mbb with driving the agreed governance with operations and customers.
* conducting quality awareness, lean and green belt trainings within the organization.
* coaching and mentoring green belts and project teams to drive value for customers based on the roadmap agreed with them.
* executing and tracking the annual goals assigned by the quality function management.
* fulfilling the requirements and achieving bb certification within 18-30 months.
* taking on increased responsibilities within the described activities above.
* training other team members regarding the daily tasks whenever necessary and requested by the manager.
* completing any other job-related tasks assigned by the quality function management.
* building strategic relationship skills with peers from ts, consulting, solutions, transitions, operations and operating leaders to facilitate goals and objectives.
* clarifying the roles and appointing responsibilities of each member of the team.
* challenging the team to develop as leaders.
qualifications
* bachelor's degree and relevant work experience.
* proven project management experience with ability to handle multiple tasks.
* proven people management skills.
* experience in process improvement methodologies; green belt certification.
* proven experience in finance service lines such as r2r, otc or ptp.
* previous experience in a multinational company would be an advantage.
* proficiency in project management and statistical analysis systems like ms projects, minitab, etc. would be a plus.
* prior significant exposure to top management interactions both internally and externally.
* change management experience.
* preferred digital knowledge.
* black belt/ lean/ any other quality certification would be a plus.
why join genpact
* be a transformation leader – work at the cutting edge of ai, automation, and digital innovation.
* make an impact – drive change for global enterprises and solve business challenges that matter.
* accelerate your career – get hands-on experience, mentorship, and continuous learning opportunities.
* work with the best – join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
* thrive in a values-driven culture – our courage, curiosity, and incisiveness, built on integrity and inclusion, allow ideas to fuel progress.
equal opportunity employer
genpact is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
furthermore, genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a "starter kit," paying to apply, or purchasing equipment or training.
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