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at sephora, beauty is about feeling seen, valued, and empowered, individually and collectively.
it is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day.
together, we belong to something beautiful.
sephora sea's omni channel business spans over 8 countries (australia, india, indonesia, malaysia, new zealand, the philippines, singapore and thailand) with 100+ stores and boasts some global flagships such as ion and raffles city in singapore, f88 in kuala lumpur and pitt street in sydney.
sephora sea is experiencing rapid growth in the region with new store openings and business channels (i.e., click and collect and marketplace).
we are looking for a highly motivated and strategic manager, education to oversee the development, localisation, deployment, and evaluation of contemporary retail education initiatives across singapore to meet commercial business objectives.
the ideal candidate will have a strong background in learning and development, ideally within the beauty retail sector, excellent leadership skills, and a passion for fostering learning and development within a commercial environment.
you will shine here if you enjoy...
education strategy
translating the regional sephora university strategy for market deployment
collaborating cross functionally with key stakeholders and aligning to priorities and business objectives
training needs analysis
conducting training needs analysis as/when required to stay updated on market skill level learning gaps of retail employees
identifying opportunities and devising targeted training interventions to bridge gaps
program implementation
adapting and implementing comprehensive education programs and initiatives (e.g. onboarding) for sephora's retail employees, including beauty advisors and store management teams
ensuring that programs are engaging, effective, and aligned with sephora's brand values and standards
learning transfer
implementing strategies to facilitate the transfer of learning on the job
ensuring that employees are equipped with the necessary knowledge and skills required to perform their role
leading and managing a team of education specialists
providing guidance, support, and professional development opportunities to ensure high-quality program delivery and transfer of learning
quality assurance
monitoring and evaluating the effectiveness of education programs and initiatives through assessments, feedback, and data analysis
implementing improvements and best practices to enhance program quality and impact
resource management
overseeing the development and management of educational resources, including training materials, technology, and facilities
ensuring that resources are utilized effectively and efficiently
stakeholder management
collaborating closely with regional sephora university team
building and maintaining strong relationships with key stakeholders in store teams, brand partners, and corporate partners both in country and region
collaborating and communicating program goals, progress, and outcomes effectively
budget management
forecasting and managing the education department's budget
ensuring that financial resources are allocated appropriately and that programs are delivered within budget constraints
compliance and standards
ensuring that all educational programs and initiatives comply with sephora's standards and policies
staying informed about changes in industry regulations and best practices
innovation and improvement
staying up to date on beauty trends and developments in adult education and retail industry
identifying opportunities for innovation and continuous improvement in program design and delivery
reporting and documentation
preparing and presenting reports on program performance, outcomes, and impact
maintaining accurate records and documentation of program activities and achievements
we would love to hear from you if you are/have...
a bachelor's degree in education, business, or a related field or a minimum of 10 years of experience in a similar role
proven experience in educational program management, curriculum development, and team leadership within the beauty or retail industry
knowledge of contemporary adult learning and development concepts, instructional design principles a must.
experience in digital and social learning preferred
strong beauty experience with an understanding of beauty products, trends, and techniques essential
excellent leadership, communication, and interpersonal skills, including presentation and facilitation skills
entrepreneurial and able to work in a fast-paced environment with numerous stakeholders, possesses the ability to listen and understand the needs of the client andstakeholders, translating those needs into educational focuses
hands-on and solution-oriented with the ability to manage and lead others to do the same
client-centric and possess a commercial mindset, has the demonstrated ability to drive business kpis through team development
ability to think strategically and make data-driven decisions
strong organizational and project management skills to balance and prioritize
proficiency in using educational technology and software, has sound office 365 skills
experience in budget management and resource allocation
knowledge of relevant industry regulations and standards
passion for beauty and a commitment to fostering learning and development
here, you will find:
community
, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
culture of empowerment, learning & growth,
that offers you the tools, space and opportunity to learn, innovate and lead
work that brings fulfilment,
from delighting clients every day, to inspiring our industry at large, every action makes a difference
it is in the sephora dna to champion a world of inspiration and inclusion where everyone can celebrate their beauty.
you can be yourself, because you are what sets us apart.
join us and belong to something beautiful.
sephora is proud to be an equal opportunity workplace for all.
we do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
we celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
the house provides a superior selection of quality products and always keeps pace with the latest trends.
the house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
with the innovative range of products in the sephora collection, its distinctive stores and bold commitment to new ideas, the house is always able to surprise and delight its clients.
at every touch point with its clients, in store and online, sephora provides an unconventional approach which has made it the most loved beauty community in the world.
crafting dreams starts with yours
at lvmh, people make the difference in the art of crafting dreams.
our people fuel our dynamic, entrepreneurial culture.
we value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.
our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.
we are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
join us at lvmh, where your talent is at the heart of our collective successes.
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