Must haves:
* 5+ years of experience with atlassian jira cloud
* experience using a ticketing/itsm system (jira service management, servicenow or similar)
* practical scripting or automation experience (python, bash, or atlassian automation/scriptrunner) to build repeatable admin tasks and integrations.
day to day:
insight global is looking for an operations support specialist to support one of our clients out of mexico city, mx. This support specialist will provide day-to-day user support for atlassian products and integrations: troubleshoot permissions, project/space setup, onboarding/offboarding, and escalations from developer and business teams. This role requires one to be onsite 4 days a week in mexico city.