Overview
sharkninja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, shark and ninja, the company has a proven track record of disruptive innovation. Headquartered in needham, massachusetts with more than 4,100 associates. The company’s products are sold at key retailers, online and offline, and through distributors around the world.
position
sharkninja is the maker of class-leading shark® vacuums and the innovative line of ninja® kitchen appliances. As the business is enjoying rapid expansion, we are looking for an order management coordinator to join the team and help deliver five-star products and services to consumers and retail partners.
responsibilities
* process all orders to send to the distribution facility for timely processing and delivery
* verify inventory availabilities and understand allocation
* collaborate with logistics: routing orders via edi or retailer portals
* pro-actively open-order files by account indicating current routing issues & actions
* weekly review of results with department lead and sales teams
* actively work to achieve on-time delivery metrics (otif)
* escalate issues and identify solutions
* research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions
* assist in the review and research of all disputes rejected claims to determine next steps
qualifications
* strong attention to detail and accuracy
* ability to work autonomously
* excel skills - intermediate level or above
* strong problem solving and analytical skills
* ability to work well under pressure in a fast-paced environment
* well organized and able to multi-task
* strong communication skills
* ability to work well within a team environment
* focused on the outcome for the team and company
education and experience
* university degree in business, logistics or supply chain management preferred
* 2+ years of experience in a customer service or account management role
* 2+ years of experience with retail majors in a b2b capacity
business english and spanish level is a must.
location: mexico city- santa fe region
hybrid: 3 days a week in office
our culture and benefits
at sharkninja, we don’t just raise the bar—we push past it every single day. Our outrageously extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
we offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, sharkninja product discounts, and more. We empower your personal and professional growth with high impact learning programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
at sharkninja, diversity, equity, and inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens sharkninja’s innovation every day. We support all associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the sharkninja dna.
learn more about us
life at sharkninja
outrageously extraordinary
sharkninja candidate privacy notice
* for candidates based in all regions, please refer to this candidate privacy notice.
* for candidates based in china, please refer to this candidate privacy notice.
* for candidates based in vietnam, please refer to this candidate privacy notice.
we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. Sharkninja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact sharkninja people & culture at accommodations@sharkninja.com
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