Overviewparker hannifin can be found on and around everything that moves. The company employs approximately 58,000 people in 49 countries around the world and with annual sales exceeding $13 billion dollars. Parker is the world’s leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. Parker’s focus on solving some of the world’s greatest engineering challenges sparks our passion for innovation and secures our future growth. Our technological expertise creates a more sustainable future for us all.position summary: lead, manage, and provide technical direction to a product development engineering team for a major product, system, or program. Defines plans and monitors costs and technical performance; coordinates the technical effort and establishes operational plans to accomplish program objectives.to supervise and coordinate the division laboratory engaged in the machining, fabrication and construction of pilot models and testing of components and products.responsibilitiesresponsible for the maintenance and growth of current product linesprovides guidance relative to technical and product modificationmanages core/sustaining department, including budget, staffing, and engineering protocolsleads design engineering activities for current product linesdefine plans and monitor costs and technical performance for a major product development and/or core engineering project or multiple projectsrepresents the organization as the technical liaison in providing solutions to customer problemstakes appropriate steps to protect and safeguard our intellectual propertydevelop and analyze the operating budget; projects and plans for future needs (e.g. workforce planning; introduction of new technologies)works with business development and program management to identify new business opportunities, present the product capabilities, and clarify customers’ technical requirementsidentify and create technical training and development planswork with local and international teams from different divisions to administer and manage specific product projectsqualificationsbachelor’s in engineering trade or relatedadvanced degree preferredfluent english for business conversationsexperience: +5 years in the same levelcustomer development and experience managerthis position focuses on enhancing customer relationships and driving sales performance while ensuring a high level of customer satisfaction.key responsibilitiescustomer insights: collect and analyze customer feedback and data to inform strategies for both development and experience enhancements.sales strategy: implement sales strategies that focus on customer needs, aiming to drive revenue through upselling and cross-selling opportunities.customer journey mapping: analyze the entire customer journey to identify touchpoints and improve the overall experience.cross-functional collaboration: work closely with marketing, sales, product development, and customer service teams to ensure a cohesive approach to customer engagement.performance metrics: establish and monitor kpisproblem solving: address and resolve customer issues promptly to enhance satisfaction and retention.skills and qualificationscustomer-centric approachstrong communication skillsanalytical mindsetproblem-solving skillstipo de puesto: tiempo completo, por tiempo indeterminadosueldo: $72,000.00 - $78,000.00 al mesbeneficios:seguro de gastos médicosseguro de vidatipo de jornada:diurnoescolaridad:licenciatura terminada (obligatorio)lugar de trabajo: empleo presencial
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