Discover your future at citi: working at citi is far more than just a job.a career with us means joining a team of more than 230,000 dedicated people from around the globe.at citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.job overviewresponsible for ensuring accurate execution of sales and client requests, improving client and account management processes, maintaining mis to track deliverable turnaround times, assisting in client onboarding, collaborating with account control and credit risk officers, ensuring client satisfaction, managing risk, collaborating regionally, and leading process improvement projects.responsibilitiesmonitors and ensures accurate execution for sales and client requests to the team.participates in initiatives to improve client and account management processes.maintains mis to track end-to-end processes for tracking turnaround times of deliverables from the team.assists in client onboarding and monitors a smooth process for account opening, documentation and ensures all required documents are well collected, verified and stored and provides clients feedback on onboarding status.works with account control team to ensure regulatory reviews of all clients are performed.partners with credit risk officers to ensure that all client review materials are in place and completed.ensures service engagement is a satisfying experience for clients through sincere, timely and effective completion of client service requests.effectively manages risk and fosters an environment that is knowledgeable about risk, abides by risk guidelines and controls.collaborates with other regional counterparts to achieve a global, regional or product consistent framework for the services provided.leads process improvement through innovation and transformation projects.qualificationsbachelor's degree or equivalent financial services experience with 5+ years managerial/sales supervisory experience.bachelor's degree, potentially master's degree.requisitos (spanish)conocimiento del segmento pyme.orientación a resultados.gestión de equipos (manager de managers).experiencia en contacto con clientes externos.negociación.mejora de procesos y estrategias.job family groupcommercial and business salesjob familycommercial sales supporttime typefull timeeeo statementciti is an equal opportunity and affirmative action employer.qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.#j-*-ljbffr