We’re looking for a global forwarding agent to manage and operate the shipment lifecycle of global freight for our customers. This role requires detail‑oriented, service‑savvy professionals who can provide swift resolutions to transportation and documentation issues.
responsibilities
* maintain operational excellence
o understand the processes, documentation, and terminology involved in international shipping from purchase order issuance to delivery.
o coordinate tasks on shipments to meet all customer sop requirements: booking approvals, pre‑alert processing, governmental filings, delivery execution, and proper invoicing.
* facilitate relationships
o collaborate with international team members and third‑party agents to ensure efficiency, excellent customer service, and creative problem resolution.
o build great relationships with customers, respond timely, and follow up on issue resolution.
o provide reporting and documentation support to internal and external customers.
o participate in customer business reviews.
required qualifications
* high school degree or ged equivalent.
* minimum of 1 year of global forwarding experience.
preferred qualifications
* values a diverse and inclusive work environment.
* proficient in microsoft office suite of programs.
* excellent communication, prioritization, and multi‑tasking skills.
* proven track record of strong customer service skills, interacting with customers and being client focused.
* excellent follow‑up with customers and the network.
* critical‑thinking, flexibility, and problem‑solving skills to adapt to ever‑changing tasks and customer needs.
* high level of attention to detail.
* ability to work in a fast‑paced and deadline‑driven environment.
* bachelor’s degree.
benefits
we offer a competitive benefits plan above the mexican labor law, including life and medical insurance, a wealth accumulation plan (plan de pensiones), an employee stock purchase plan, and additional opportunities to grow in a fortune500 company.
#j-18808-ljbffr