Join a team that gets stuff done
we're not just looking for anyone - around here, we move fast, communicate clearly, and make stuff happen. Sound like your kind of environment?
are you:
* someone who takes ownership of your work and doesn't rest until the job is done right?
* naturally organized, with a system for everything and a drive to keep things running smoothly?
* someone who thrives under pressure-staying calm, focused, and solutions-oriented even when things get hectic?
at gc realty & development, we believe in accountability, proactive problem-solving, and exceptional service. We're seeking a maintenance dispatcher who thrives in a fast-paced environment and is passionate about creating efficient systems that keep operations running smoothly. If you're highly organized, tech-savvy, and driven by results, this could be your perfect fit.
what we offer
* competitive pay range: starting at $11, with additional performance-based compensation paid out monthly.
* professional growth support: gc realty allocates an annual budget to reimburse team members for approved professional development-such as training programs, certifications, or skill-building courses that enhance performance in the role.
* remote flexibility: work from the comfort of your home while being part of a collaborative, high-performing team.
* strong company culture: we value ownership, transparency, and continuous improvement. You'll join a team that works hard, supports each other, and celebrates success together.
* 10 days of accrued pto in the first year
* 6 us holidays plus your birthday off
role overview
the maintenance dispatcher is a remote people-leader responsible for driving daily performance from our field maintenance technicians while ensuring work orders are scheduled, dispatched, and completed on time and to standard.
key responsibilities
* people management - set and reinfornce daily expectations for technicians.
* coaching & development - provide direct feedback in real time to correct issues and improve performance.
* holding direct reports accountable to performance metrics
* schedule and assign maintenance technicians based on skill set, location, and workload to ensure timely completion of all work orders.
* monitor technician progress, update job statuses, and communicate changes across teams in real time through company systems (appfolio, podio).
* communicate proactively with residents to confirm appointments, share updates, and manage expectations.
* review technician timecards, materials, and notes to verify accuracy before billing or closing work orders.
* track kpis such as response time, completion rate, and scheduling accuracy to support continuous improvement efforts.
* collaborate with the maintenance team to adjust coverage, resolve scheduling conflicts, and identify process enhancements.
required qualifications
* minimum of 5 years of experience in dispatching, scheduling, or maintenance coordination.
* proven ability to manage and dispatch 3-5 technicians at once while minimizing downtime or overlap.
* 3 years of direct people management experience in a performance-driven role, including coaching, holding standards, and documenting corrective action.
* solid understanding of maintenance operations, repair timeframes, and material/labor costs.
* strong english communication skills, both written and verbal.
* reliable high-speed internet connection mbps download / 10-20 mbps upload), dual-monitor setup, and functioning camera/microphone.
preferred qualifications
* experience using work order management systems such as appfolio, servicetitan, or similar platforms.
* experience leading field-based or trade/service teams
* prior experience in property management or facilities maintenance.
* background in customer service or client communications.
ready to apply?
if you're ready to bring structure, communication, and efficiency to our maintenance operations, we'd love to meet you. Apply today and join a team that believes in doing things right-the first time, every time.