*delivery operations consultant - mexico*
*overview*:
support the sub practice leader and capability leads to drive and accomplish goals in utilization targets, employee engagement, certifications, and performance management.
Collaborate across the business and can include account teams and support groups (human resources, finance, people supply chain).
*key responsibilities*:
*people operations*:
- create business communications to share important messages and to engage employees regularly (e.g. rewards & recognition, newsletters, all-hands call)
- maintain c&ca career path assignments and work with capability leads to update documentation
- maintain people manager assignments in collaboration with capability leads
- drive the performance management lifecycle in collaboration with hr, sub practice lead and people trees
- maintain accurate service line, specialty and cost center values within hr system
- maintain practice distribution lists
- manage communications and approvals for learningmanage certification program
*supply and demand*
- coordinate with staffing managers and major account teams to monitor and optimize the bench, coming available, utilization, open roles, and upcoming pipeline
- drive initiatives for campus deployment, job rotation, contractor replacement and pyramid shaping
- prepare the monthly headcount forecast with supporting commentary on sales/demand pipeline and opportunities and risksmanage resources loaned outside the sbu by creating isows
*operational compliance*:
- follow up weekly on missing timesheets and reversals of time to increase utilization and cost recovery
- perform sick time and vacation time analysis and follow up with capability leads on variances
- drive compliance on skills, certifications, resume update and mandatory trainingsanalyze data sets such as timesheet compliance, utilization, and provide impacts and recommendations
*skill requirements*:
- experienced proficiency in microsoft excel (pivot tables, xlookup, data analysis)
- proficient with microsoft office suite (ex. Outlook, word, powerpoint, etc.)
- excellent communication skills, both written and verbal
- strong organizational skills and attention to detail
- self-motivated with the ability to work independently and as part of a team
- ability to handle multiple tasks and prioritize effectively