Job overview
lm051: retail service agent – full timelocation: independencia oriente num. 768, centro 27000 torreón, coa, mexico.
involves the completion of administrative tasks and coordination relating to the front‑line operation. May include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office‑based activities.
responsibilities
* advise and offer fedex products and services to customers to achieve sales objectives, develop frequent customers, and manage credit.
* perform over‑the‑counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.
* assist customers by tracing packages, answering questions regarding fedex products and services, and providing over‑the‑counter and phone service.
* check packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, and compliance with hazardous material shipment and customs documentation requirements.
* collaborate with fulfillment of the budget, income/expenses, and support optimization of branch profitability and resource allocation.
* open and close the branch, keeping the work area clean and checking furniture and supplies.
* recognize new customers or additional business opportunities, offer suitable services and solutions, open new accounts, obtain additional shipments, and submit sales leads.
* ensure an excellent customer experience by developing and providing adequate solutions to various customer problems.
* follow commercial and administrative processes, communicating with involved areas.
* safeguard the company's values, avoiding deviations, missing, and mishandling in the wsc.
* request necessary supplies for daily documentation and packaging of shipments.
qualifications
* high school degree or equivalent.
* proficiency in english.
* minimum two (2) years of customer service experience focused on sales.
* knowledge of cash management and other values handling.
* previous experience in a fedex scs warehouse with good knowledge of the operation and requirements of its key customers.
required skills
* ability to lift 75 lbs/34 kg and maneuver packages weighing up to 150 lbs/68 kg with appropriate equipment.
* accuracy and attention to detail.
* planning and organizing skills.
* interpersonal and problem‑solving skills.
* ability to determine and coordinate sequences of tasks for self and others.
* good interpretation skills for translating customer instructions into requirements.
* proficiency in technology (scanner, printer, intranet, etc.) and basic maintenance tasks.
* general office skills including typing, filing, and computer literacy.
* good communication and human relations skills.
* clear and articulate speaking voice.
* clean cut and neat appearance.
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