About the role
as a field service representative, you'll be the face of malvern panalytical for customers across ontario and central canada. You will install, troubleshoot, repair, and maintain our advanced scientific and analytical instrumentation—specifically xrf, xrd and spe systems.
this is a high‐impact, customer‐facing role where your technical expertise contributes directly to customer satisfaction, revenue generation, and long‐term account retention.
what you will bring to the role
you will bring:
* experience with xrf, xrd and laser‐based analytical equipment
* strong technical and hands‐on skills with electronic systems, precision mechanics, and tools
* ability to diagnose, troubleshoot and repair complex instrumentation
* excellent customer service and communication skills
* ability to manage expectations and make sound decisions under pressure
* strong problem‐solving ability and effective documentation skills
* a valid driver's license and ability to travel extensively (up to 80%)
* ability to lift up to 50 lbs and work autonomously across multiple customer site
why you should join malvern panalytical
* you'll work with cutting‐edge scientific technologies that support the world's most innovative organizations
* a dynamic field role with significant independence, variety, and real customer impact
* global career pathways and professional development, including mentoring opportunities
* collaboration with a highly skilled and supportive north american service team
* hybrid working flexibility when not traveling
* the opportunity to support key customers across canada, contributing directly to sla performance and customer satisfaction
* join a business committed to sustainability, innovation, and creating a better world through science
about us - malvern panalytical, micromeritics and sciaps.
together we are a powerful and highly complementary combination of market leading technologies.
we are the toolmakers for the world's most innovative companies, academic institutions, and government are their partners in discovery.
malvern panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and leading technologies measure surface area, porosity, density, adsorption and particle activity.
sciaps specializes in portable x-ray fluorescence (xrf), laser-based (libs) and near-infrared (nir) analyzers to measure any element in any environment. Sciaps is the center of excellence for our handheld instruments.
we have a global footprint with r&d and manufacturing sites in north america, europe, and asia.
we are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
we are part of spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
malvern panalytical, micromeritics & sciaps
your partners in discovery
malvern panalytical, micromeritics and sciaps, part of the spectris group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn't something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
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