Role overview
as the senior personnel services manager, you will be the chief architect of the daily work environment for our most valuable asset: our people. Moving beyond traditional general services, this role is a strategic leadership position focused on designing, implementing, and elevating the human‐centric services that ensure our 24/7 operations run seamlessly while maintaining the highest standards of employee satisfaction and operational excellence.
strategic objective
to lead the soft services ecosystem through a hospitality mindset, transforming essential support functions into high‐quality experiences that drive employee engagement, safety, and productivity.
key responsibilities
* human‐centric service excellence (transportation)
o safe & seamless mobility: oversee the personnel transportation network, optimizing routes and logistics to guarantee a safe, punctual, and comfortable commute for our employees.
o internal client satisfaction: implement feedback loops and satisfaction surveys to continuously improve the quality of life within the plant.
* strategic supplier & financial leadership
o high‐impact negotiations: lead the selection, negotiation, and administration of contracts with top‐tier service providers (catering, transport, cleaning, and executive travel).
o performance ecosystem: design and audit kpis and slas centered on service quality and user experience, ensuring providers align with our corporate values.
o budget stewardship: manage the areas opex with a focus on cost‐optimization without compromising the employee experience.
* executive hospitality & corporate logistics
o visitor & expat experience: coordinate world‐class logistics for international visitors and business travelers, managing stays, local transportation, and high‐level executive assistance.
o corporate asset management: supervise the administration of corporate fleets, mobile communication programs, and office environment aesthetics.
* compliance, safety & culture
o wellness & normativity: collaborate with ehs to ensure all common areas and services comply with safety regulations and the nom‐035 (psychosocial risks) to foster a healthy work environment.
o service culture leadership: mentor and lead a team of managers and coordinators to adopt a customer first proactive mindset.
candidate profile
education & experience
* bachelor's degree in business administration, hospitality management, industrial engineering, or related fields.
* minimum of 5 years in a senior management role specifically leading personnel services, hospitality, or general services in large‐scale manufacturing environments (electronics or automotive preferred).
* leadership: proven track record of managing first‐line managers and large indirect workforces (contractors).
essential skills
* languages: advanced conversational english is mandatory for global reporting and international stakeholder interaction.
* soft skills: high sense of urgency, proactivity, and exceptional conflict resolution skills.
* strategic vision: ability to transform operational data into executive insights and continuous improvement projects.
senior generative ai filmmaker and technical lead
company: workspark - you will be employed by workspark and embedded...
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