For more than 130 years, diversity, equity & inclusion (dei) has been a part of our cultural fabric at johnson & johnson and woven into how we do business every day.
rooted in our credo, the values of dei fuel our pursuit to create a healthier, more equitable world.
our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.
we know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve.
which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.
at johnson & johnson, we all belong.
we are searching for the best talent for product owner (customer satisfaction/ salesforce) to be in são josé dos campos, são paulo, mexico city or bogota.
purpose:
you will be responsible for:
- identify new business requirements and develop the business change strategies to address the needs of stakeholders by improving information systems, procedures and encouraging organizational change.
- understand user needs and translate them into detailed requirements.
- build use cases, writes, handles, and clarifies user stories, visualization, and process flows.
- explain how requirements may be implemented from a functional standpoint and improve user experience.
- evaluate and communicate the strengths and weaknesses of business processes to serve as reference for development and it support.
- lead cross-site, multi-functional initiatives with internal and external partners.
- track metrics and build reports to measure progress.
- support adoption capabilities for end users: prepare and present "release notes" and support end users after changes implementation.
*qualifications*:
*qualifications*:
- bachelor's degree in engineering, technology or related.
- salesforce administrator adm201 completion (certification desirable).
- 2+ years business analyst experience.
- knowledge of the sdlc.
- advanced english (spoken and written).
- advanced spanish (spoken and written)
- proficient ms excel, word, power point.
- knowledge of jira, qtest, medallia and confluence is desirable.
- experience in data modelling, process mapping and specification documentation.
- experience in creating business cases for technology-related solutions.
experience and skills:
required:
- problem solving and analytical skills.
- good communication and social skills.
- a proactive approach.
- deliver user training and provide technical support.
- work multi-functionally to understand data collection and system requirements to support service delivery.