Unlock operational excellence
samsara is revolutionizing the way businesses operate by harnessing the power of iot data to drive actionable insights and improve their operations. Our mission is to help organizations that depend on physical operations to develop a deeper understanding of their processes and make data-driven decisions to enhance their efficiency, safety, and sustainability.
as a key member of our customer success team, you will play a vital role in advising and guiding our largest customers as they adopt samsara's platform and continuously gain business value from our products. You will be responsible for ensuring seamless onboarding, adoption, advocacy, and renewal experiences for our strategic customers.
working closely with cross-functional teams, including sales, support, sales engineering, and product, you will own the customer relationship and ensure successful deployments of samsara's solution. Your expertise will be invaluable in helping customers deploy and adopt our iot solutions for their fleet and industrial assets, enabling them to achieve quick time to value in their investment.
key responsibilities:
* be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our iot platform
* manage the deployment of samsara technology to customers, enabling customers to achieve quick time to value in their investment
* create launch plans and a roadmap to increase product usage
* track implementation progress, participation, product adoption, and account health
* run training sessions, demonstrate samsara's technology, and work through challenges with customers and day-to-day users of the system across numerous use cases
* juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
* deeply understand the samsara platform's capabilities and explain them to customers of all types
requirements:
* 2+ years of experience in a senior customer success, account management, or consulting role. Saas experience preferred
* bilingual (spanish and english) is required
* strong spoken and written language skills for working with multiple teams and publishing documentation
* this is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
* experience supporting or working with technical products
* excellent consultative skills with experience in end-to-end system implementations
* proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, product and engineering leadership, day-to-day users of our software
* diplomacy, tact, and poise under pressure when working through customer issues
* bachelor's degree from a 4-year institution
* candidate must be based in mexico, or willing to relocate
preferred qualifications:
* strong bias for action, the ability to think big, with insistence on high standards
* experience serving a large and complex customer base in b2b saas
* thrives in an unstructured, fast-paced, and change-heavy environment
* experience working with different countries of the latam regions preferred, but not required
* experience working in tech touch engagements
* experience using customer success platforms
at samsara, we are committed to creating a diverse and inclusive work environment where everyone has the opportunity to thrive. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.