Lm631: operations change management specialist lead
join to apply for the lm631: operations change management specialist lead role at fedex.
applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments to support achievement of divisional and corporate goals. Participates in and leads the design, development, and implementation of processes within area of expertise.
job description
under general supervision, the incumbent collaborates with regulatory, legal, brokers, and local authorities to establish rules for gemini and manage regulatory changes. The role ensures alignment with business priorities during roll-out and supports communication efforts to all involved departments. It supports daily operations, acts as the main liaison with other support departments, and coordinates all aspects of the change process to ensure smooth implementation without disruptions. Responsibilities include resource planning, gap analysis, user acceptance testing, developing and providing training, troubleshooting, and providing go live hyper care support, ensuring adherence to global standards. Additionally, the role maintains communication with end users about problem resolution and system updates, establishing a network between end users and regional/global teams, and providing critical insights into potential change impacts. It also involves resource planning to achieve user productivity levels and performing other duties as required.
ground operations; air network; road network; clearance operations: leads on-site implementation and support of key strategic initiatives across multiple facilities. Facilitates communication with facility management, district staff, and impacted employees to ensure task completion and monitors progress to ensure compliance with procedures and standards.
minimum requirements
education: bachelor's degree or equivalent. Proficiency in english.
experience: at least three (3) years in customs and program management activities with knowledge of local regulations.
skills & abilities: proficiency in computer applications including spreadsheets, presentation skills, project management, influencing and persuasion, communication skills, and problem-solving skills.
internal application requirements: please include cv, letter of intent, and toeic score report (minimum score: 600, dated within past 2 years).
application deadline: submissions between june 17th and june 23rd only.
fedex is recognized as a world-class company with numerous awards and recognitions for workplace excellence, innovation, and social responsibility.
additional details
* senior level: mid-senior level
* employment type: full-time
* job function: management and manufacturing
* industry: freight and package transportation
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