Role details:
* position: customer care agent (entry level)
location: guadalajara, mx- work location: av. Aviación 3800, san juan de ocotán, 45019 zapopan, jal., mexico
* work mode: full-time, onsite
* shifts: 24/7 rotational
* english: not mandatory, but ability to read and understand is required
* salary: $14,000 mxn (gross monthly) + benefits
responsibilities
• handle incoming and outgoing customer interactions via voice, chat, and email.
• resolve customer queries accurately within defined slas.
• document interactions correctly in crm/ticketing systems.
• adhere to schedule, quality standards, and information security policies.
• meet individual and team performance benchmarks defined by the process.
• participate in training, calibrations, and continuous improvement initiatives.
qualifications
• 0–5 years of experience in contact center / bpo operations
• strong proficiency in mexican spanish (native or near‐native) and b1 level english proficiency.; excellent verbal and written communication.
• experience supporting inbound and outbound voice, chat, and email processes
• working knowledge of crm tools and basic systems navigation
• strong customer focus, problem-solving, and multitasking skills.