About the role
we are seeking a skilled customer service operations manager to join our team. As a key member of our customer facing department, you will be responsible for managing customer relationships and ensuring high levels of satisfaction through effective communication and problem-solving.
responsibilities
key responsibilities include:
* managing orders to cash (otc) process.
* processing new customer set-ups.
* overseeing customer service operations.
* ensuring quality customer service delivery.
* coordinating logistics efforts.
qualifications
to succeed in this role, you must possess:
* experience in customer service.
* strong account management skills.
required skills
the ideal candidate will have:
* effective communication skills.
* problem-solving abilities.
benefits
we offer a competitive compensation package, including a base salary range of 27,000 - 30,000 per month, plus legal benefits.
culture
we are committed to diversity and inclusivity in our hiring practices and strive to create a work environment that is welcoming and inclusive to all employees.