About this Role
Our team seeks skilled professionals to support the smooth operation of business-critical Java applications. The idóneo candidate will have strong technical skills and excellent communication abilities.
Key Responsibilities
Level 2 (L2) Support
- Monitor application health, perform routine checks, and ensure system availability.
- Triage and resolve incidents within agreed service level agreements.
- Handle user queries, service requests, and application-related issues.
- Escalate complex incidents to Level 3 or development teams with detailed logs and impact analysis.
- Perform routine maintenance, deployments, and environment validation.
- Document known errors, workarounds, and standard operating procedures.
Level 3 (L3) Support
- Provide in-depth technical support for critical/complex issues in production.
- Perform root cause analysis and drive permanent fixes.
- Analyze application logs, thread dumps, and memory usage to resolve performance bottlenecks.
- Collaborate with development teams to deliver hotfixes and patches.
- Optimize Java applications and middleware configurations.
- Support release management, deployment automation, and performance tuning.
- Mentor and guide L2 support engineers.
Required Skills and Qualifications
- Bachelor's degree in Computer Science or related field.
- Hands-on experience in Java/J2EE applications and Spring framework.
- Strong understanding of application servers and Linux/Unix environments.
- Knowledge of SQL and expertise in monitoring & logging tools.
- Familiarity with ITIL processes and incident management.
- For L3: Strong debugging skills and performance tuning knowledge.
- Excellent communication and problem-solving skills.
Nice to Have
- Experience with CI/CD pipelines and containerization.
- Exposure to cloud platforms and messaging systems.
📌 (Quedan 3 Días) Java System Support Specialist...
🏢 beBeeSoftware
📍 Zapopan